Sammymia01 Posted January 6, 2020 Share Posted January 6, 2020 Hi . Went through initial setupp and got the Device Not Authorized. Tried the 15 minute power off suggestion but the same warning was still up. What now? thanks Quote Link to comment Share on other sites More sharing options...
BigBision Posted January 7, 2020 Share Posted January 7, 2020 please connect via 2.4Ghz Wifi and try again. Quote Link to comment Share on other sites More sharing options...
Memos Posted January 22, 2020 Share Posted January 22, 2020 On 1/6/2020 at 11:55 AM, Sammymia01 said: Hi . Went through initial setupp and got the Device Not Authorized. Tried the 15 minute power off suggestion but the same warning was still up. What now? thanks Did that resolved the issue because I have the same problem Quote Link to comment Share on other sites More sharing options...
Memos Posted January 22, 2020 Share Posted January 22, 2020 Did that resolved the issue I have the same problem brand new box Quote Link to comment Share on other sites More sharing options...
allaboutbuzz Posted January 22, 2020 Share Posted January 22, 2020 47 minutes ago, Memos said: Did that resolved the issue I have the same problem brand new box Reboot your box and try the update again. The update server was offline for about an hour today. So might have happened to you during this time. Quote Link to comment Share on other sites More sharing options...
bans Posted January 27, 2020 Share Posted January 27, 2020 hi im having the same problem tried 6 different boxes but all came up with same message device not authorized please help Quote Link to comment Share on other sites More sharing options...
Nelutz Posted January 27, 2020 Share Posted January 27, 2020 1 hour ago, bans said: hi im having the same problem tried 6 different boxes but all came up with same message device not authorized please help Wow 6 different boxes ,u talking about xr or xrs , because I sold by now around 50 boxes and none give me this problem Quote Link to comment Share on other sites More sharing options...
allaboutbuzz Posted January 27, 2020 Share Posted January 27, 2020 2 hours ago, bans said: hi im having the same problem tried 6 different boxes but all came up with same message device not authorized please help Our update server was offline for a few hours this morning for maintenance Its back online now So you can retry the updates on your boxes and it should work now We apologise for this Quote Link to comment Share on other sites More sharing options...
bans Posted January 28, 2020 Share Posted January 28, 2020 20 hours ago, bans said: hi im having the same problem tried 6 different boxes but all came up with same message device not authorized please help all updating now thanks Quote Link to comment Share on other sites More sharing options...
bans Posted January 28, 2020 Share Posted January 28, 2020 8 minutes ago, bans said: all updating now thanks stuck on 37% Quote Link to comment Share on other sites More sharing options...
bans Posted January 28, 2020 Share Posted January 28, 2020 (edited) 18 hours ago, Nelutz said: Wow 6 different boxes ,u talking about xr or xrs , because I sold by now around 50 boxes and none give me this problem i did about same b4 this problem Edited January 28, 2020 by bans Quote Link to comment Share on other sites More sharing options...
Nelutz Posted January 28, 2020 Share Posted January 28, 2020 4 hours ago, bans said: i did about same b4 this problem Maybe is a batch that has hardware problem, and u got it ,I will go back to the supplier and return them ,now depends on the supplier if is accepting to return and replace them. Quote Link to comment Share on other sites More sharing options...
BigBision Posted January 28, 2020 Share Posted January 28, 2020 6 hours ago, Nelutz said: Maybe is a batch that has hardware problem, and u got it ,I will go back to the supplier and return them ,now depends on the supplier if is accepting to return and replace them. can you pm me one or two serial numbers that dose not authorize? Quote Link to comment Share on other sites More sharing options...
Nelutz Posted January 28, 2020 Share Posted January 28, 2020 20 minutes ago, BigBision said: can you pm me one or two serial numbers that dose not authorize? Is not me who has the problem , I was just saying if I was him ,is @bans who has the problem. Quote Link to comment Share on other sites More sharing options...
Stugots Posted January 29, 2020 Share Posted January 29, 2020 Some new boxes experience this device not authorized issue. This problem is resolved for all who experience it. Thanks Quote Link to comment Share on other sites More sharing options...
Lantzco Posted January 31, 2020 Share Posted January 31, 2020 So what is the latest firmware update version number ?? Quote Link to comment Share on other sites More sharing options...
nbs. Posted January 31, 2020 Share Posted January 31, 2020 (edited) On 1/29/2020 at 11:04 AM, Stugots said: Some new boxes experience this device not authorized issue. This problem is resolved for all who experience it. Thanks I thought the ,devs said the update server was off Edited January 31, 2020 by nbs. Quote Link to comment Share on other sites More sharing options...
nbs. Posted January 31, 2020 Share Posted January 31, 2020 5 hours ago, Lantzco said: So what is the latest firmware update version number ?? firnware v20191210 buzz 4 version 4.0.404 Quote Link to comment Share on other sites More sharing options...
Lantzco Posted January 31, 2020 Share Posted January 31, 2020 Thanks...N Quote Link to comment Share on other sites More sharing options...
Bob Posted February 13, 2020 Share Posted February 13, 2020 im having this issue today with 3 new xr 4000 boxes is the server down? Quote Link to comment Share on other sites More sharing options...
sateman2@AoL.com Posted February 14, 2020 Share Posted February 14, 2020 I have that same issue with one of My boxes now Quote Link to comment Share on other sites More sharing options...
Nelutz Posted February 14, 2020 Share Posted February 14, 2020 58 minutes ago, Bob said: im having this issue today with 3 new xr 4000 boxes is the server down? Hmm weird I just updated a new XR today and no problem Quote Link to comment Share on other sites More sharing options...
Bob Posted February 14, 2020 Share Posted February 14, 2020 I kept trying then it finally did it had the tv set to 1080p then tried again with 1080i and that took, maybe just because I had to try 4 times I have 2 more I have to try again later Quote Link to comment Share on other sites More sharing options...
BigBision Posted February 14, 2020 Share Posted February 14, 2020 power cycle and try again now, it should go through. Quote Link to comment Share on other sites More sharing options...
allaboutbuzz Posted February 18, 2020 Share Posted February 18, 2020 On 2/13/2020 at 6:57 PM, Bob said: im having this issue today with 3 new xr 4000 boxes is the server down? The update server was offline for a few hours on Thursday So this is probably why you had these issues It's been back online since Thursday afternoon (Eastern Time) without any issues since then. Quote Link to comment Share on other sites More sharing options...
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