Vidstick max and buzz5 beta

[DMJ]

I have been using buzz5 beta on my vidstick max for months now and has been working great but this week an update came thru and I’ve lost my epg guide on my Mac server only. Works on my XC. Can someone help. My provide says it’s on my end. Thanks

[Emporium]

First of all, it is not a "beta".  It has not been a beta for nearly 5 years now   What version are you running now (hit menu button, and should be on bottom left).  Latest version is 5.0.961

For your EPG issue, have you tried to "CLEAR EPG" to see if it repopulates ?  If EPG gets corrupted for some reason, it may fail to subsequently update, so you may need to clear it.

Should be in the menu->settings->configuration if you scroll down to the EPG section.  After you select "CLEAR EPG" give it 4 or 5 seconds, until you get the message saying it was cleared, before returning to main video screen.

 

[DMJ]

Thanks for the quick response. I gave the clear Epg a try but that didn’t work. And yes I do have the latest version of iptv 5.0.961. Any other suggestions

[Emporium]

Try creating a new server entry.  You can call it whatever you want (myserver2) and see if this newly created entry will download the program guide.

 

[Ryu]

some time reboot after the update helps a lot. try to reboot if you have not. also, like Emporium said above add server entry just to before that try to clear data in buzztv app from settings and then try to add server and see if that helps.

[DMJ]

I did try a new server entry and that didn’t work. Rebooted the box multiple times. Haven’t cleared data yet. Always worried about losing my favourites as it takes me forever to reload

[Ryu]

18 minutes ago, DMJ said:

I did try a new server entry and that didn’t work. Rebooted the box multiple times. Haven’t cleared data yet. Always worried about losing my favourites as it takes me forever to reload

you can make a backup of your favorites and restore. so go to buzztv app and make a backup in external drive. then clear data and go to server settings and restore without adding additional server and thats it.

Edited 20 hours ago by Ryu

[Emporium]

If you clear DATA you will lose your favorites.  If you plan to do that, then you should use the backup&restore function that is in the menu->settings->configuration menu first.  And make sure you backup to a USB stick ideally.  You can verify if it went to the USB stick by checking afterward if you have a small ZIP file on the usb stick.  This will backup your server entries, settings and favorites.  Actually, probably a good thing to do even if you don't plan to do a reset.  You can restore these on any other device running BuzzTV 5.

You supplier may say it is not on their end (famous last words), but do you know anyone else with the same service, and check with them if theirs is working ?  

As a test you can also install a software like stbemu (from any playstore - google or aptoide) and set it to same MAC and see if it works.  you may need to ask your provider to do a device reset on your account if you get a "device not registered message", since you will be using a different software.

If nothing works, you can email them directly with your info:  Box model, buzztv software version and which server you are using and mention you are using MAC based sub and the issue you are having.   cs @ buzztv . com