Pete

[Peteballman]

My X5 Super Sport freezes on higher resolution content. Latest update on it was done in April and it states there are no current updates. I run it on an Ethernet hard wired gigabit fiber optic internet source. Speeds show over 900 up and 900 down. Lower resolution channels seem to be fine but on a 75 inch screen look like garbage. Any ideas on what my issue could be?

[Ryu]

channel freeze and quality is usually server related if you don't have connectivity issues.

on your end try to replace HDMI cable and try a different hdmi port on tv if possible. 

[Emporium]

Also, if you have a VPN service available, try installing and using a decent VPN service.  Sure it will bring the 900 speed down, but sometimes many ISPs have a tendency of throttling media streams to speeds just enough for HD or FHD.. Anything higher will struggle.  Using HEVC/H.265 encoded streams for higher resolution streams, helps quite a bit if that is an option with your provider.

 

 

 

 

 

[Peteballman]

Thank you for the replies. I am certain it's not the HDMI itself but I will try a different port. It is an issue I only seem to have on this TV and not the others I have boxes on but there are different streams on each through the provided I use so I suppose it could be the stream service on this TV if it's not the port. It is a newer Samsung Smart TV and sometimes I wonder if the TV itself has some kind of safeguards on it for certain streaming links creating the issue but I figure that's likely a reach. I only notice it on live sports streams in high resolution.