BillR Posted Saturday at 07:25 PM Posted Saturday at 07:25 PM This is a PowerStation 6 with 1T ext. storage. So I’m watching tv and all of a sudden I get this screen (attached). When I click on “retry” it re-boots, shows the Home Screen for a few seconds then goes into a loop of about 4 cycles then stops at the original error screen. I didn’t want to do the factory reset until I checked here to see if anyone else is having this problem, and what fixes may be available. Quote
dishuser Posted Saturday at 07:34 PM Posted Saturday at 07:34 PM disconnect the storage and reboot 2 Quote
BillR Posted Saturday at 07:59 PM Author Posted Saturday at 07:59 PM Are you saying that I can’t use the external storage? I use the nvme storage for apps and recordings. I don’t mind removing it temporarily, but not really as a long term solution. Quote
Emporium Posted Saturday at 08:14 PM Posted Saturday at 08:14 PM Try removing it temporarily and see what happens. And you are using it for apps ? So you formatted it as internal storage ? If you did manage to format as internal storage then that is a big mistake. You should always format as portable storage, and using it for recording and other media is fine. But if you use it for "apps" then as soon as there is any corruption on your unit (which can happen), you will be stuck resetting it completely all the time. 2 Quote
dishuser Posted Saturday at 10:57 PM Posted Saturday at 10:57 PM 2 hours ago, BillR said: Are you saying that I can’t use the external storage? I use the nvme storage for apps and recordings. I don’t mind removing it temporarily, but not really as a long term solution. where did I post that you can't use it? 2 1 Quote
BillR Posted Saturday at 11:46 PM Author Posted Saturday at 11:46 PM Emporium, I installed the portable drive as external so I can use the internal primarily for apps and the external for recordings etc. I’ll remove it and see if that’s the problem. Thanks Quote
BillR Posted Saturday at 11:52 PM Author Posted Saturday at 11:52 PM I powered down and removed the stick, but the problem is still there when I booted back up. Guess a factory reset is next? Quote
BillR Posted Sunday at 01:30 AM Author Posted Sunday at 01:30 AM Did the reset and it’s working fine again. Is this an issue that could be corrected via an update? Quote
Emporium Posted Sunday at 02:03 AM Posted Sunday at 02:03 AM Glad it is back up. Something obviously got corrupted. Unfortunately if it is not something we can replicate, so it is hard to "correct" the unknown. If it happens again, I would consider temporarily leaving the nvme out of the box for a while, to see if it is potentially the source of the issue. Not all nvme drives are created equal. 1 Quote
BillR Posted Sunday at 04:20 PM Author Posted Sunday at 04:20 PM Ok, if it happens again I’ll do that. Thanks for your help. Quote
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