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Display and Sound?

razor07

By razor07
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1 hour ago, razor07 said:

Are you allowed to post Picture, if so can you post 1 of display? That is the 8GB?

Maybe you should post your firmware/software versions, so we can make sure we are all working with the same versions.

 

 

 

 

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razor07 Contributor

razor07

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Sorry for the delay, sent a ticket in and was told it is in the firmware and the unsure why at this point. Will see if they can solve the mystery.

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2 hours ago, razor07 said:

V20241126

So from the HOME page, if you go to the setting ICON (the gear icon on top right near with the weather), then choose Settings->Device Preferences-> Display and Sound, you don't have the option for "Advanced Display Settings" ?  As in the pic shown by nbs above ?

Try connecting the box to another TV or even a computer Monitor.  Curious if it is dependant on some EDID type info from the display connected before being available.  Is your box connected directly to a TV, or going through some receiver/kvm or distribution box ?

 

razor07 Contributor

razor07

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The box is connected directly to tv with HDMI supplied by Buzz, connected my other box to same tv and it has the advanced display setting as does my daughters box on her TV, as I said sent ticket on it.

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We don't have access to your ticket (most of us don't work for buzz), hence why we ask the questions, even if you put it in your ticket.

Wild question, but you did not by any chance enable the android "developer options" on your box and make any changes ?

Also, I know it may be a little drastic, but if you have not customized your box much, have you considered doing a "hardware" factory reset ?  If you have not customized it much yet, then if you unplug the box, turn the box upside down, remove the door to the storage, you will see a small little tiny hole.  You can use small tool (like a paperclip or even a sim ejection pin) and press the little hole (you should feel a very light click), as you are holding that pressed, you can plug the power back into the box (obviously, easier done with box upside down sitting on a flat surface).  If it is being pressed, you should see the quick buzz logo, and then jump into bootloader screen within 2 seconds.  From the bootloader screen, you can scroll down and select the option to "Wipe data/factory reset", and that will initiate the factory reset.   If you plug it in, and you start to see the animated boot logo, then the press of the button did not register.

Anyhow, keep in mind a factory reset will clear the box and you will need to reconfigure it.

Just realized Buzz already has a small video on the reset process: 

https://www.youtube.com/watch?v=-bnzmXNyXcg

 

razor07 Contributor

razor07

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I know how to factory reset and I won't do that as I have a lot of stuff I set up and will wait until they get a backup function working, they still have a long way to go, yes I have developer options enabled on all my boxes, but that has not changed anything, 2 boxes have the advanced display and my original does not? I think that happened in production which makes me wonder what else is not right.

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