Buzz 6 saying not registered

[Woody]

Ok so 2 issues buzz 6 app says device not tegistered on server but it is. If i use buzz 5 app it works. And when i press guide button on remote it tales me to the server page instead of opening epg. Not sure if these were covered just got my box today

[nbs.]

If you are using buzz 5 hit menu button to get guide

Buttons are mapped for buzz! 6

[nbs.]

Send buzz an email with your mac concerning registration 

[dishuser]

https://buzztv.com/registration/

[Woody]

No not that registration.... its telling me that it cannot connect to server... the buzz 5 app connects just fine but the buzz 6 app wont connect up. Already talked ro provider its not on there end. Has to be software glitch

[allaboutbuzz]

On 11/30/2024 at 3:30 PM, Woody said:

Ok so 2 issues buzz 6 app says device not tegistered on server but it is. If i use buzz 5 app it works. And when i press guide button on remote it tales me to the server page instead of opening epg. Not sure if these were covered just got my box today

Are you using the same MAC server account on both apps?

[Emporium]

MAC sub ?

If it is a MAC sub, then odds are that your provider is binding to fields like DEVICEID1 and DEVICEID2.   So when you change from one software to the other, it may require a RESET on the server panel.  That's not a buzz issue, but rather a Server issue.

Solution.. If they support XC, switch to XC type sub.

Edited December 2, 2024 by Emporium

[allaboutbuzz]

20 minutes ago, Emporium said:

MAC sub ?

If it is a MAC sub, then odds are that your provider is binding to fields like DEVICEID1 and DEVICEID2.   So when you change from one software to the other, it may require a RESET on the server panel.  That's not a buzz issue, but rather a Server issue.

Solution.. If they support XC, switch to XC type sub.

Yes this is what I am suspecting as well

[Woody]

I will call them to ask to reset on panel. It is mac will see if that does tge trick

[allaboutbuzz]

2 minutes ago, Woody said:

I will call them to ask to reset on panel. It is mac will see if that does tge trick

Ok if you're using the same account on both apps
That would explain why it works on Buzz 5 and not 6

As its a device id issue, you cant share the same account on 2 apps
Only XC login allows that

[Woody]

Ahh ok. So they will need to do reset. 

[Woody]

Ok contacted provider he is going to reset for me.. wull know in a few hours if it solved it..

[Emporium]

Keep in mind that the server will often marry to the first box/software you connect to it after the reset.

 

[allaboutbuzz]

On 12/2/2024 at 1:33 PM, Woody said:

Ok contacted provider he is going to reset for me.. wull know in a few hours if it solved it..

Was this resolved?

[Woody]

Yep all is good and working now..