Buzz X5 no internet

[Brainsick]

Hello 

I set up the box the other day and all worked fine.

A day later the box is connected to the wifi but has no internet connection.

 

The wifi works with other devices as always just fine.

 

I tried to restart the box, forgot the network and put in the passcode again. Unfortunately no success. Will restart the router next. 

 

Any other ideas ?

 

[Ryu]

does it work fine with ethernet?

[Brainsick]

No clue, I am not in the possession of an Ethernet cable. 

 

[dishuser]

21 minutes ago, Brainsick said:

Hello 

I set up the box the other day and all worked fine.

A day later the box is connected to the wifi but has no internet connection.

 

The wifi works with other devices as always just fine.

 

I tried to restart the box, forgot the network and put in the passcode again. Unfortunately no success. Will restart the router next. 

 

Any other ideas ?

 

wifi has nothing to do with buzztv 5

[Emporium]

This topic should have been under the X5 section.  This is the section for BuzzTV 5 which is the software running on the box.

If your router uses only a single SSID for both 2.4 and 5Ghz bands, check to see if there is a way to split it.  Companies call it different things, in some cases "band steering".  That way the router tries to steer the connection to the best option, but this can also cause issue with some devices.  Splitting it, you will have 2 different WiFi SSID, one for 2.4Gh and another for 5Ghz.  5Ghz is typically faster, but shorter range.  2.4Ghz is slower, but longer range, and very often more stable.

What is your power key definition set to ?  suspend, or shutdown ?  Do yourself a favor and switch it to shutdown.  Sure it takes an extra 30 seconds to boot, but you know you have a clean boot every time.  suspend is not worth the potential headaches and instabilities cased by misbehaving drivers.

 

[Brainsick]

11 hours ago, Emporium said:

This topic should have been under the X5 section.  This is the section for BuzzTV 5 which is the software running on the box.

Is there a way to move it?

 

11 hours ago, Emporium said:

If your router uses only a single SSID for both 2.4 and 5Ghz bands, check to see if there is a way to split it.  Companies call it different things, in some cases "band steering".  That way the router tries to steer the connection to the best option, but this can also cause issue with some devices.  Splitting it, you will have 2 different WiFi SSID, one for 2.4Gh and another for 5Ghz.  5Ghz is typically faster, but shorter range.  2.4Ghz is slower, but longer range, and very often more stable.

We run a  mesh with multiple extenders. I split it already in the area where the box is. To which network do I connect the box? 2.4 or 5?

 

11 hours ago, Emporium said:

What is your power key definition set to ?  suspend, or shutdown ?  Do yourself a favor and switch it to shutdown.  Sure it takes an extra 30 seconds to boot, but you know you have a clean boot every time.  suspend is not worth the potential headaches and instabilities cased by misbehaving drivers.

 

I will change to shutdown when I get to the living room.

 

Thanks for your help, very much appreciated!

 

[Brainsick]

Power option was on shutdown already.

Device is connected to the 2.4 network. Error persists. Frustrating ! 

 

[Brainsick]

After playing a little with it I can get the box to reestablish the connection two ways:

(1) When I switch from 2.4 to 5 and vice versa

(2) When I turn on the hotspot and than in the previous menue enable wifi again.

Unfortunately the connection drops within the next minutes again. (The wifi is still connected but no data is coming through)

 

I m really running out of ideas. 

 

Could this be a hardware defect?

 

Edited October 30 by Brainsick

[Emporium]

Could be a chipset compatibility issue between the router and the device.  Mesh devices can also be very temperamental with some devices, especially when you find yourself between 2 extenders and the extenders try to hand off from one to the other since they detect different signal strengths.

 

[Brainsick]

Thanks.

I moved the buzz box to the area where the modem/router. I have a gym on this floor where I had a Mecool KM6 android box connected. Swapped it for this and see how buzz box will behave with the main modem/router wifi.

 

 

 

[Brainsick]

Update:

This morning the buzz box is still connected and receives data.

I guees Emporium is right, there seems to be a compatibility issue of the buzz box with my range extender (in my case Netgear Nighthawk EAX80).

Unfortunately I m not willed to exchange my range extenders so I will return the buzz box. What a pity!