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Cannot load portal


seaya

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Hello 

I started receiving this message this morning upon turning on my Buzz TV. X5.

Cannot load portal Parameter specified as non- null is null: method Eh2.<init>, parameter title

I have restarted it numerous times and still have the same message. Any help would be greatly appreciated. Thank you.

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2 minutes ago, Ryu said:

1. should have posted in X5 section.

2. have you tried server url on your browser and see if they are online of offline?

Sorry about that the posting position

Yes is online

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Just now, seaya said:

Sorry about that the posting position

Yes is online

then turn off your box, then restart modem and router and wait until modem/router is ready. then turn on your box and see if that helps. if not then try using vpn.  

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It's interesting when I've been using it for 10 months the way it is and then all of a sudden it just started this morning. I can't see it being a VPN issue or a modem issue when everything else in the house is running fine. 

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8 minutes ago, seaya said:

It's interesting when I've been using it for 10 months the way it is and then all of a sudden it just started this morning. I can't see it being a VPN issue or a modem issue when everything else in the house is running fine. 

I thought you were here for help but ok as you wish bud 🙂

Edited by Ryu
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34 minutes ago, seaya said:

Your help is of no use as I've tried those methods already. I'm not that much of a newbie but thanks anyhow

all you posted was that you restarted it many times

so don't get rude to anyone's solutions to try

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2 hours ago, seaya said:

It's interesting when I've been using it for 10 months the way it is and then all of a sudden it just started this morning. I can't see it being a VPN issue or a modem issue when everything else in the house is running fine. 

Don't discount modem, or even VPN.  The crappy modems some ISP provide do have memory leaks, which can cause all sorts of strange behaviours.  Also, many ISP are known to start throttling out of the blue or outright blocking certain destinations.  My ISP every couple of months decides to block some servers.  It's as if they are testing blocking techniques, and then 2 or 3 days later they re back to the way they were.  VPN is to try to see if that is the case.  

Did you check on any other device (other box or even your phone) to see if the problem is not on the server end ?

 

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14 hours ago, Emporium said:

Don't discount modem, or even VPN.  The crappy modems some ISP provide do have memory leaks, which can cause all sorts of strange behaviours.  Also, many ISP are known to start throttling out of the blue or outright blocking certain destinations.  My ISP every couple of months decides to block some servers.  It's as if they are testing blocking techniques, and then 2 or 3 days later they re back to the way they were.  VPN is to try to see if that is the case.  

Did you check on any other device (other box or even your phone) to see if the problem is not on the server end ?

 

Awesome thanks so much for your help , great info

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