September 23 2024 update

[Candyman0u812]

After updating box comes back on and stops at the logo. What do I do to get it to work again?

[Ryu]

which model do you have? try to reboot after updating finish.

[frank nagyvathy]

I have the same issue as Candyman.  I have an x5.

 

[allaboutbuzz]

You can both PM me your MAC from the bottom of the box
So I can check something on our side

 

Thanks

[1f2c3y]

I have x5 and have the same issue. Only buzz tv is showing. Can not access the operating system to do a reset. 

 

[dishuser]

have you powered off/on?

[allaboutbuzz]

It seems any X5 users that are still running 20220624 Firmware is getting this issue.

That is what we are seeing on our side right now

 

Only a Hard Reset will resolve this for now, but you still won't be able to get the update as that version of Firmware cannot get Updates.

[dishuser]

so if they update with sd card first it should get today's update?

[allaboutbuzz]

2 minutes ago, dishuser said:

so if they update with sd card first it should get today's update?

Yes
 

[hnmotivator]

Since update. I lose all video. If I reboot, after about 5 minutes video is gone. I have audio, but picture is totally fuzzy. Nothing.

[Ryu]

12 minutes ago, hnmotivator said:

Since update. I lose all video. If I reboot, after about 5 minutes video is gone. I have audio, but picture is totally fuzzy. Nothing.

close the buzztv app, clear cache, then try again.

[hnmotivator]

11 hours ago, Ryu said:

close the buzztv app, clear cache, then try again.

It’s not just the live TV, The entire box disappears. Can’t’ even see the home screen when it does this.

[dishuser]

check hdmi cable