Unable to get channels to load

[Samsung 8K OLED 75 in]

Hello, 

I hope that I put this topic in the right place. I have a BuzzTV X5 Special Edition device, and have tried everything that I am aware of to get my channels to load from my playlist. It has worked intermittently, however whenever I restart my device I cannot get the channels to load again.

 

The screen briefly says "loading channels", then I receive an error message, Which I have attached pictures of below.

My provider told me to uae,

XC API, which I have done,

and I've also tried the M3U method with the same sporadic results.

I really like the device, but I purchased it primarily for its Live TV app, which so far I have hardly been able to use.

If anyone has any suggestions, I would greatly appreciate any and all, before I give up and put it back in the box and on the shelf.

[dishuser]

I use xc api and get 7 days of epg from my service

Edited June 17, 2024 by dishuser

[Samsung 8K OLED 75 in]

  On 6/17/2024 at 9:01 PM, dishuser said:

I use xc api and get 7 days of epg from my service

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If I could even get 7 days, that would be a vast improvement, As of now, I can't get anything for more than a few hours.

[dishuser]

  On 6/17/2024 at 9:10 PM, Samsung 8K OLED 75 in said:

If I could even get 7 days, that would be a vast improvement, As of now, I can't get anything for more than a few hours.

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what do you have epg source set to?

[Emporium]

I get full 7 days+ on my service also and pretty instantaneous.

Do you have any special characters in your username/password ?  Something like "!/\&*()$#@" etc.. ?  IF you do, many servers can have issues with that.

Have you tried with another service to see if the problem is the service or the box ?  I'm suspecting the service honestly.

 

[Samsung 8K OLED 75 in]

  On 6/17/2024 at 9:30 PM, dishuser said:

what do you have epg source set to?

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Maybe that's the step I'm missing. Excuse my ignorance but what do I look for as far "setting EPG"?

[Samsung 8K OLED 75 in]

  On 6/17/2024 at 9:30 PM, dishuser said:

what do you have epg source set to?

Expand  

Maybe that's the step I'm missing. Excuse my ignorance but what do I look for as far "setting EPG"?

 

However, as of now, I'm connected again. Here is a snapshot of XC API login scree.

[dishuser]

menu/settings/configuration/epg source

[Samsung 8K OLED 75 in]

  On 6/17/2024 at 10:02 PM, Emporium said:

I get full 7 days+ on my service also and pretty instantaneous.

Do you have any special characters in your username/password ?  Something like "!/\&*()$#@" etc.. ?  IF you do, many servers can have issues with that.

Have you tried with another service to see if the problem is the service or the box ?  I'm suspecting the service honestly.

 

Expand  

I use a service called PrimosTV. My XC API login is tv.365, my username and password are fairly generic with no special characters.

[dishuser]

since even your pics aren't allowed please read

https://stbtalk.com/forum/25-news-and-announcements/

[Emporium]

  On 6/17/2024 at 11:13 PM, Samsung 8K OLED 75 in said:

I use a service called XXXXXX. My XC API login is xxxxxxxxx, my username and password are fairly generic with no special characters.

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If the problem persist, then it is probably your providers panel that is overloaded during certain times of the day and probably timing out out during login.

Maybe it's time to try another service and compare the stability.  Services are quite cheap and no obligations.  Either way, like I tell people, you should always have a second service as a backup, because there is no such thing as a PERFECT server.  Even the best of them will occasionally have their off day.

 

[Ryu]

after .me try to add /c

save and try now 

 

 

[dishuser]

  On 6/18/2024 at 12:12 AM, Ryu said:

after .me try to add /c

save and try now 

 

 

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that's normally added if using mac

[Ryu]

  On 6/18/2024 at 1:13 AM, dishuser said:

that's normally added if using mac

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this server won't reach without /c so it guess its mandatory for this server regardless Mac or XC api.

[Samsung 8K OLED 75 in]

  On 6/17/2024 at 11:58 PM, Emporium said:

If the problem persist, then it is probably your providers panel that is overloaded during certain times of the day and probably timing out out during login.

Maybe it's time to try another service and compare the stability.  Services are quite cheap and no obligations.  Either way, like I tell people, you should always have a second service as a backup, because there is no such thing as a PERFECT server.  Even the best of them will occasionally have their off day.

 

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Yes, I have another service that is not as reliable, but it sounds like trying them for compatability is not a bad idea at all.

[dishuser]

sideload their apk and see if you get better results

[Samsung 8K OLED 75 in]

  On 6/18/2024 at 2:24 AM, dishuser said:

sideload their apk and see if you get better results

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I'll definitely try that Thanks for the suggestion.

[Samsung 8K OLED 75 in]

  On 6/17/2024 at 11:58 PM, Emporium said:

If the problem persist, then it is probably your providers panel that is overloaded during certain times of the day and probably timing out out during login.

Maybe it's time to try another service and compare the stability.  Services are quite cheap and no obligations.  Either way, like I tell people, you should always have a second service as a backup, because there is no such thing as a PERFECT server.  Even the best of them will occasionally have their off day.

 

Expand  

I have another service that I will try. Good suggestion