Stuck on logo

[Keek12]

When I do a hard reboot, this is what happens it does a split screen and goes to the logo then stuck

[nbs.]

Hook up a kb with mouse and scroll down to reset

[Emporium]

This has nothing to do with BuzzTV 5 app.  This is box specific.  You should post under the thread for the specific box you have. 

And provide some details on what specific hardware you have.

I have had some bad experience with LG monitors/TVs not liking the sync sometimes (on 1 TV and on an LG computer monitor).  Same device on a samsung or even a dell monitor, worked perfectly fine.  Just saying.

 

[Keek12]

It does the same thing on a Samsung TV and I can do a factory reset but that’s how it turns out stuck on the logo

[dishuser]

do a hard reset

[Keek12]

I did a hard reset about 10 times over the last 5 days once I got into the start up then froze, unplugged back to the logo.

[dishuser]

what option did you select in android recovery screen?

[Keek12]

Wipe data factory reset
 

 

[dishuser]

do you know what firmware version you have?

[Keek12]

I am pretty sure it’s the latest one because it was set for automatic update. can’t get into to check?

[dishuser]

how long have you had the x5?

[Keek12]

About 1 year

[dishuser]

it's possible you may have one that will not update ota and it needs to be updated manually

do you have a micro sd card?

[Keek12]

Yes, 

[dishuser]

give this a shot

how to video

https://mega.nz/file/DwhmlYaa#MVlgPbFbYfWJgStn2JeH-VCDxba7foYmJxgEqwrzDxw

files needed

https://mega.nz/folder/TIlUzZhR#vIOZKq43u3MS3Y3zoFHdkQ