Craig Posted January 3 Share Posted January 3 I did a factory reset on my XSR4900 today and now I can’t connect to my portals I have 2 Mac’s setup and one XC API portal when I try to connect it says: Cannot load portal: incorrect username and password. Any ideas? Quote Link to comment Share on other sites More sharing options...
Emporium Posted January 3 Share Posted January 3 Even the XC API portal does the same ? That is strange. You sure there is no typo in username/pass or even the portal ? For MAC, sometimes I have seen cases where the server is detecting it as a new box and because of that, you will need to ask your provider/reseller to do a MAC reset. Did you do a backup/restore of the servers or re-set them up from scratch ? Quote Link to comment Share on other sites More sharing options...
Craig Posted January 3 Author Share Posted January 3 I’m wrong it’s just the Mac’s on my 4900 Im using XCAPI on this device i just did a reset. Quote Link to comment Share on other sites More sharing options...
Emporium Posted January 3 Share Posted January 3 10 minutes ago, Craig said: I’m wrong it’s just the Mac’s on my 4900 Im using XCAPI on this device i just did a reset. You did a reset on the panel, or you asked your provider/reseller to do a reset on your account ? The MAC reset needs to be done on the panel by the provider/reseller. Quote Link to comment Share on other sites More sharing options...
Craig Posted January 3 Author Share Posted January 3 I found the problem and yes it was me not thinking straight. I did a reset of MAC address at the server end and all is fine. thanks all! 2 Quote Link to comment Share on other sites More sharing options...
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