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Cannot load Portal


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I did a factory reset on my XSR4900 today and now I can’t connect to my portals I have 2 Mac’s setup and one   XC API portal when I try to connect it says: Cannot load portal: incorrect username and password.  Any ideas?

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Even the XC API portal does the same ?  That is strange.  You sure there is no typo in username/pass or even the portal ?  

For MAC, sometimes I have seen cases where the server is detecting it as a new box and because of that, you will need to ask your provider/reseller to do a MAC reset.

Did you do a backup/restore of the servers or re-set them up from scratch ?



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10 minutes ago, Craig said:

I’m wrong it’s just the Mac’s on my 4900 

Im using XCAPI on this device 

i  just did a reset.

You did a reset on the panel, or you asked your provider/reseller to do a reset on your account ?  The MAC reset needs to be done on the panel by the provider/reseller.


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