Box stopped responding to remote(s)

[Heather]

We have 2 remotes and we cannot get either of them to communicate with the box. Both have new batteries, bluetooth on, have tried to reprogram, neither remotes seem to have any effect on the box. Will work with our old box in a different room. Can get mini keyboard to communicate, but uses the little usb chip to do so. Not sure what to try next?

Any suggestions are appreciated.

[Ryu]

have you reboot your box? try to turn off cec settings on box then try and see if that helps.

[dishuser]

18 minutes ago, Heather said:

We have 2 remotes and we cannot get either of them to communicate with the box. Both have new batteries, bluetooth on, have tried to reprogram, neither remotes seem to have any effect on the box. Will work with our old box in a different room. Can get mini keyboard to communicate, but uses the little usb chip to do so. Not sure what to try next?

Any suggestions are appreciated.

the remote is not bluetooth

make sure you're using the usb adapter that came with the remote

[Heather]

Both remotes have been working fine for a year and a half and have stopped communicating recently, haven't changed anything.

[dishuser]

9 minutes ago, Heather said:

Both remotes have been working fine for a year and a half and have stopped communicating recently, haven't changed anything.

are you using the usb adapter?

[Heather]

Yes, the usb adapter is in the box and has been working fine.

[Ryu]

also, post your firmware and software info. 

[dishuser]

2 minutes ago, Heather said:

Yes, the usb adapter is in the box and has been working fine.

you said you have 2 of them

without removing usb adapter did you try other remote?

[dishuser]

just tried my arq-100 and arq-250 and both work on my 4900

Edited October 13, 2023 by dishuser

[Heather]

Yes have tried using both remotes with the USB adapter.  

Thanks for these suggestions, thought maybe there was a setting on the box that may be effecting the remotes because they will work on the old box.

 

[dishuser]

14 minutes ago, Heather said:

Yes have tried using both remotes with the USB adapter.  

Thanks for these suggestions, thought maybe there was a setting on the box that may be effecting the remotes because they will work on the old box.

 

you still haven't posted which remote you have

read this

 

[Heather]

Using the Buzz remote that came with the box

[Emporium]

The original 4900 came with the BT-200 (best remote buzz ever made).  This is an IR and BT remote.  But the IR is disabled as soon as it pairs/connects to a BT device.

Did you try to unpair the remote, and then repair it ?  (you may need to use a remote with USB dongle, or a keyboard/mouse to navigate if your original remotes don't work.

To re-pair a BT-200 (same as BT-100), got into the settings screen and select the "remote and accessories" option.   Then ensure that the Bluetooth is turned on.  Then if there is any presently paired remote, go down and remove it.  Once removed, select the "add accessory" option, and the box should start scanning.  While it is scanning, on the REMOTE you want to use, ensure there is a fresh set of batteries, and press the "OK"+"VOL-" button simultaneously until the Red LED starts to slowly pulse, which indicated it is in pairing mode.  The box should see a BT200 remote, and if you select it it should pair.

To ensure the batteries are in decent conditions, try long pressing the bottom right "blue" button, which should turn on the backlighting feature on the BT200.  press a few buttons and see if the backlighting remains on.  IF the batteries are too weak, the backlighting will not work too well.   You can long press the blue button again to turn off the backlight feature.

PS: You can check to see if the IR on the remote is working by ensuring all your buzz boxes are powered off (to ensure remote is not paired), and then simply pointing a cell phone camera at the front of the remote, and see if there is a red light emitted when you press any button.  The only reason I can see for the BT200 to NOT emit any IR signal is that is is already paired to some bluetooth device.  You did not by any chance pair the remote to some laptop, or a phone ?    This would make it completely useless to a buzz box (since the IR will be disabled, and the BT is connected to another device), unless you re-paired it to a buzz box.

PS#2: For the Bluetooth to work better on these old boxes, please make sure that the WiFi and Bluetooth on both enabled.  Even if you are "wired" for internet, keep the WiFi on, but not connected.