Response to remote very slow

[Doodle1]

My XRS 4500 was working perfectly then the next day when I turned it on the remote was very slow (like in minutes) before it would make the change. I replaced the batteries, tried a different remote, did a reset, updated and rebooted several times ( I don't use the infrared).  Also when I try to load portals it asked for "Login and Password" which it has never asked for this in the past (this also occurred prior to the update).   Where would this be entered???

Thank you & have a great holiday

Doodle1

[nbs.]

go to remotes and accessories and confirm its still paired

c and p

If using the Mouse on the remote with IR
Its not that fast
You can adjust speeds by going to Device Preferences in Android
Go to Keyboard and Autofill

You will see a Pointer Speed Option.
You can adjust the speeds here.

 

[Doodle1]

The problem is I never paired it and it work perfectly. As I said it is very slow & at times it will not move at all.

[nbs.]

Then follow the instructions 

[Doodle1]

The remote is paired and continues to be slow. I have had the box for over a year and never had to pair & it worked without any problems. 

Maybe you know what password it is looking for to load the portal. Once again this has not come up with this STB or the second one that I am using . My provider does not require a password either. What is strange is only one out of the two boxes are asking for the password & they use the same provider!

Thanks again for you help

[dishuser]

59 minutes ago, Doodle1 said:

The problem is I never paired it and it work perfectly. As I said it is very slow & at times it will not move at all.

but you said you don't use IR

[dishuser]

7 minutes ago, Doodle1 said:

The remote is paired and continues to be slow. I have had the box for over a year and never had to pair & it worked without any problems. 

Maybe you know what password it is looking for to load the portal. Once again this has not come up with this STB or the second one that I am using . My provider does not require a password either. What is strange is only one out of the two boxes are asking for the password & they use the same provider!

Thanks again for you help

then in server settings select mac not xc api

[nbs.]

Them maybe unpair and pair again

[Doodle1]

I just paired it for the first time. I use mac not I have never used  xc api. It is odd that this happened over night. Would a hard reset help? 

[dishuser]

try 0000

[Doodle1]

I had never set up xc api in the past and just did  & it did not help.

[dishuser]

14 minutes ago, Doodle1 said:

I had never set up xc api in the past and just did  & it did not help.

no one said to use xc api

I said when it asks for password press 0 four times

[Doodle1]

I trued that also and it does nothing. Another thing it does not come up with a place to enter the information, it just says "Cannot Load portal: Login and password required" and below that it says Try again  Cancel

[dishuser]

in server settings did you go back to mac id?

[allaboutbuzz]

48 minutes ago, Doodle1 said:

I trued that also and it does nothing. Another thing it does not come up with a place to enter the information, it just says "Cannot Load portal: Login and password required" and below that it says Try again  Cancel

This message means 2 things usually
1. Your subscription expired
2. You need the person you subscribed with to reset your mac as there is an Issue with the Device ID

[dishuser]

19 minutes ago, allaboutbuzz said:

This message means 2 things usually
1. Your subscription expired
2. You need the person you subscribed with to reset your mac as there is an Issue with the Device ID

or the channel it wants to load is adult

[Doodle1]

My sub is new, I will contact them for a reset.

Thanks again for all of the help