sal61 Posted October 17, 2021 Share Posted October 17, 2021 Hi my buzz tv4500 was not respoding to the remote so i bought the ARQ100 remote now the box works other than i cant turn it on or off unless i unplug the box . Then once i plug it back in everything works until such time to shut it off and it wont until i unplug it does anyone else have the same Quote Link to comment Share on other sites More sharing options...
nbs. Posted October 17, 2021 Share Posted October 17, 2021 Did you ever contact buzz support? Quote Link to comment Share on other sites More sharing options...
allaboutbuzz Posted October 18, 2021 Share Posted October 18, 2021 On 10/17/2021 at 8:23 AM, sal61 said: Hi my buzz tv4500 was not respoding to the remote so i bought the ARQ100 remote now the box works other than i cant turn it on or off unless i unplug the box . Then once i plug it back in everything works until such time to shut it off and it wont until i unplug it does anyone else have the same The ARQ100 Remotes power button is IR So you would need to point it towards the box when pressing it, in order for it to work. 1 Quote Link to comment Share on other sites More sharing options...
Ray Posted August 2, 2022 Share Posted August 2, 2022 I'm having the same issue with the green STB button. It will not turn xrs4500 box on or off. I point it at the box and still not working. I've tried turing bluetooth off on box and unpairing old remote BT100. Thank you, Quote Link to comment Share on other sites More sharing options...
dishuser Posted August 2, 2022 Share Posted August 2, 2022 1 hour ago, Ray said: I'm having the same issue with the green STB button. It will not turn xrs4500 box on or off. I point it at the box and still not working. I've tried turing bluetooth off on box and unpairing old remote BT100. Thank you, are you using the arq-100? if so turning bluetooth off or on doesn't matter since except for power and source buttons are it's wifi Quote Link to comment Share on other sites More sharing options...
Ray Posted August 2, 2022 Share Posted August 2, 2022 Yes, I'm using arq-100. green stb button IR doesn't seem to work. Quote Link to comment Share on other sites More sharing options...
dishuser Posted August 2, 2022 Share Posted August 2, 2022 arq-100 v1 or v2? Quote Link to comment Share on other sites More sharing options...
Ray Posted August 2, 2022 Share Posted August 2, 2022 (edited) how do I tell the difference? I just bought it 3 months ago. Assume v2? Edited August 2, 2022 by Ray Quote Link to comment Share on other sites More sharing options...
dishuser Posted August 2, 2022 Share Posted August 2, 2022 did the button ever work? Quote Link to comment Share on other sites More sharing options...
Ray Posted August 2, 2022 Share Posted August 2, 2022 (edited) yes. I programed tv button to turn tv on and off. The buzztv box would turn off when I turned off the tv. But I still had to use the green stb button on arq-100 to turn the box on. And red tv button to turn on the tv. Edited August 2, 2022 by Ray Quote Link to comment Share on other sites More sharing options...
Ray Posted August 2, 2022 Share Posted August 2, 2022 and that picture of the arq-100 v2 is exactly like the one I have. Quote Link to comment Share on other sites More sharing options...
dishuser Posted August 2, 2022 Share Posted August 2, 2022 do you have cec on or off? Quote Link to comment Share on other sites More sharing options...
Ray Posted August 3, 2022 Share Posted August 3, 2022 It is off. CEC is turned on for HDMI 3 on my tv, But the 4500 is connected to HDMI1 which is not cec enabled. FYI, when I turn off tv using the red tv button, it no longer turns off the 4500 box. I turned cec back on and they both turn off, But I still can't turn on 4500 box. Quote Link to comment Share on other sites More sharing options...
dishuser Posted August 3, 2022 Share Posted August 3, 2022 contact buzztv for support Quote Link to comment Share on other sites More sharing options...
Ray Posted August 3, 2022 Share Posted August 3, 2022 ok Quote Link to comment Share on other sites More sharing options...
Ray Posted August 3, 2022 Share Posted August 3, 2022 I have a service request out to BuzzTv. Thanks for your time and help. Quote Link to comment Share on other sites More sharing options...
dishuser Posted August 3, 2022 Share Posted August 3, 2022 3 minutes ago, Ray said: I have a service request out to BuzzTv. Thanks for your time and help. anytime good luck does your bt-100 still work? Quote Link to comment Share on other sites More sharing options...
Ray Posted August 3, 2022 Share Posted August 3, 2022 Well, that's another thing. I removed arq100 usb dongle, rebooted and tried bt100. It didn't work. I used arq100 to turn on bluetooth, rebooted. Bt100 worked on bluetooth but still green stb button would not turn 4500 box on or off. It seems IRQ on the 4500 box is not working?? I'm just using the arq100 for now and using the power chord to turn box on and off. Quote Link to comment Share on other sites More sharing options...
dishuser Posted August 3, 2022 Share Posted August 3, 2022 is there anything that could be obstructing IR sensor? Quote Link to comment Share on other sites More sharing options...
Ray Posted August 3, 2022 Share Posted August 3, 2022 No. It's clear. I even walked closer to STB and pointed remote at box within 1ft. 1 Quote Link to comment Share on other sites More sharing options...
Ray Posted August 3, 2022 Share Posted August 3, 2022 IR is working on remote because it turns off my tv using IR. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.