How to talk

[SteveD]

How do you talk about things your not supposed to talk about? Like is this fight club? I know the first rule but I have no idea how to ask! 

[dishuser]

you can't ask for recommendations to a service if that's what you mean

[SteveD]

I'm not asking about a service but a problem to a service lol

[dishuser]

a connection problem?

[SteveD]

1 minute ago, dishuser said:

a connection problem?

Yes

[dishuser]

instead of playing 20 questions tell us what the problem is

[SteveD]

404 error when connecting after switching categories on my guide then not being able to continue watching without having to wait to reconnect

Edited July 24, 2021 by SteveD
Missing words

[SteveD]

12 minutes ago, dishuser said:

instead of playing 20 questions tell us what the problem is

So to be more literal after I switch categories on my guide for the said server. I get no available stream. When reconnecting I get the http 404 error I have to wait several minutes then I pick up where I left of but then the issue repeats as I go through the same process of switching categories on guide.

[dishuser]

ethernet or wifi?

[SteveD]

3 minutes ago, dishuser said:

ethernet or wifi?

Either makes no difference. VPN or no VPN tried several things using the xc api login to connect. Used the exact same setup and credentials on a xr4000 never had an issue

Edited July 24, 2021 by SteveD
Missing words

[dishuser]

if wifi unplug ethernet

if ethernet turn wifi off

[SteveD]

30 minutes ago, dishuser said:

if wifi unplug ethernet

if ethernet turn wifi off

No difference been through lots of troubleshooting.

[dishuser]

did you ask service for a different url?

[SteveD]

Tried a couple different url's now. Server works great just like said when I switch between usa/canada/UK in categories among others only time I'll get the server not available try again later. Once I exit server try to reconnect I get the following error cannot load portal http 404 not found. I'm not sure what's going on but I've tried a few things. As I said never had this problem on the xr4000 kind of stuck. If I hang tight for a few minutes I'll re-establish connection wherever I left off.

[nbs.]

might want to try a reset and see if that helps

[SteveD]

Just now, nbs. said:

might want to try a reset and see if that helps

It may come to that.

[nbs.]

if that doesnt help pm allaboutbuzz with your info

[Maestro701]

The issue is with the URL, remove the/c or add it

[SteveD]

3 minutes ago, Maestro701 said:

The issue is with the URL, remove the/c or add it

With or without don't seem to make a difference none of the different portals were affected on the xr4000 only the xrs4900 for some reason.

[SteveD]

Any update or changed info that may have resolved the issue to anyone's understanding?

[nbs.]

did you pm allaboutbuzz?

[Ryu]

I have seen this when theres someone else trying to log in with your info. so if two people are logged in it will give you problem when you tried to change channel or change category...etc. it starts to work as soon other user leaves when they see same problem on their end. I would say talk to your provider an ask them switch you to username /password (XC API ) option if using Mac option or change your  credentials if you are already using XC API option. 

[Ryu]

or have them lock you with your ISP/IP/country....etc

[SteveD]

On 9/22/2021 at 8:44 PM, nbs. said:

did you pm allaboutbuzz?

I did convo kind of just stopped it was mentioned that this was possibly fixed in a beta but I never did get the file. 

[SteveD]

9 hours ago, Ryu said:

I have seen this when theres someone else trying to log in with your info. so if two people are logged in it will give you problem when you tried to change channel or change category...etc. it starts to work as soon other user leaves when they see same problem on their end. I would say talk to your provider an ask them switch you to username /password (XC API ) option if using Mac option or change your  credentials if you are already using XC API option. 

Only profile is me I'll look into a few of your suggestions.