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4500 Firmware Update July 15/21


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This Update installed last night, now my STB does not power down correctly.  It is hanging when you hit the power button and the front LED remains blue rather than turning red.  It even hung than rebooted on one occasion.  The only way I can power down my unit right now is to press and hold the power button and choose shut down from the pop-up menu.  A fix is required as a use a Harmony remote so this bug is throwing my equipment out of sync.

Edited by Springer
Correct typo in title
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  • Springer changed the title to 4500 Firmware Update July 15/21
8 hours ago, Springer said:

This Update installed last night, now my STB does not power down correctly.  It is hanging when you hit the power button and the front LED remains blue rather than turning red.  It even hung than rebooted on one occasion.  The only way I can power down my unit right now is to press and hold the power button and choose shut down from the pop-up menu.  A fix is required as a use a Harmony remote so this bug is throwing my equipment out of sync.

PM me thanks

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5 hours ago, dishuser said:

change powerkey definition

Tried that and it still hung on shutdown for some reason.  Which seems even stranger to me when it works correctly with the press and hold power button pop-up menu.  But thanks for offering a suggestion.

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Just now, nbs. said:

You need to message allaboutbuzz as asked

I have bros.  They have already responded and expect to be able to provide a fix in a very short time frame.  But thanks for making sure I understood that was a legit representative of Buzz asking for the PM.

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Unit has stopped responding immediately after the update last night (July 15, 2021).

Screen message says " Buzz TV 4 isn't responding".

Disconnected all cables including the router and rebooted number of times. No change.

I have no transmission at all.

Please help. Thank you.

 

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16 minutes ago, Mohamedally said:

Unit has stopped responding immediately after the update last night (July 15, 2021).

Screen message says " Buzz TV 4 isn't responding".

Disconnected all cables including the router and rebooted number of times. No change.

I have no transmission at all.

Please help. Thank you.

 

1. Try this

Click close app. Then it should re open itself. 

 

2. if that doesn't work 

Is there a app info button?

If so click it and try clearing cache. 

 

If not, then clear data. Please note you will need to re enter your server url after this. 

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Your suggestion 1 does not work. The same message reappears.

It does not respond to my pressing the info button on the remote.

Please help. What should I do next?

Could you please call me at *edited* Or is there a number I can call you at?

Edited by allaboutbuzz
Customer Request
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On 7/16/2021 at 5:46 PM, Mohamedally said:

Your suggestion 1 does not work. The same message reappears.

It does not respond to my pressing the info button on the remote.

Please help. What should I do next?

Could you please call me at Or is there a number I can call you at?

Did you try option #2?

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7 minutes ago, Mohamedally said:

How do I clear data? or cache?

The box does not respond to any keys being pressed, except the source key, the TV off key and the STB on/off key.

 

You can't highlight app info and press ok with the remote?

It may be hard to see the menu highlight, but its there

 

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