Rocco_100 Posted May 9, 2021 Posted May 9, 2021 Hello, I just purchased the BuzzTV 4900 earlier this week. The unit with setups and the firmware was updated. I’m getting a lot of buffering and after a short time i get the message “Buzz TV 5 isn’t responding”, i think need to shut the unit down and restart. I don’t think it’s my server as I’m running an older Buzz unit with the same server and have no issues. The 4900 is connected via Ethernet. I’ve tried to connect the unit using my wifi but can’t seem to connect to my router that is located nearby. I had really high hopes for this unit, but so far it’s a dud. I’m hoping someone can help me. Quote
Ryu Posted May 9, 2021 Posted May 9, 2021 also, can you explain little more why you can not connect to your wifi? what is the error you getting? what key are you pressing after entering your password? Quote
Rocco_100 Posted May 9, 2021 Author Posted May 9, 2021 I completed a factory reset and no change. Regarding the wifi, when I try to connect to my home wifi, i put in my password but it just doesn’t connect. I’m wondering if my unit is defective? I’ve never had issues with any device to connect to my home wifi. Quote
Rocco_100 Posted May 9, 2021 Author Posted May 9, 2021 What is a pin reset? Is this for my BuzzTV? Quote
Rocco_100 Posted May 9, 2021 Author Posted May 9, 2021 On 5/9/2021 at 1:05 AM, Ryu said: try to factory reset and try again Expand Quote
dishuser Posted May 9, 2021 Posted May 9, 2021 On 5/9/2021 at 1:28 AM, Rocco_100 said: I completed a factory reset and no change. Regarding the wifi, when I try to connect to my home wifi, i put in my password but it just doesn’t connect. I’m wondering if my unit is defective? I’ve never had issues with any device to connect to my home wifi. Expand is ethernet plugged in? Quote
Rocco_100 Posted May 9, 2021 Author Posted May 9, 2021 On 5/9/2021 at 1:28 AM, Rocco_100 said: I completed a factory reset and no change. Regarding the wifi, when I try to connect to my home wifi, i put in my password but it just doesn’t connect. I’m wondering if my unit is defective? I’ve never had issues with any device to connect to my home wifi. Expand i’m pressing the green/orange return key after i put in my password Quote
Rocco_100 Posted May 9, 2021 Author Posted May 9, 2021 On 5/9/2021 at 1:33 AM, dishuser said: is ethernet plugged in? Expand Yes, Ethernet is plugged in. When my wifi is off on the unit, the Ethernet is does not connect, i need to turn on the wifi switch then then my Ethernet is connected. This is why I’m thinking something is wrong with my unit. Quote
dishuser Posted May 9, 2021 Posted May 9, 2021 On 5/9/2021 at 1:36 AM, Rocco_100 said: Yes, Ethernet is plugged in. When my wifi is off on the unit, the Ethernet is does not connect, i need to turn on the wifi switch then then my Ethernet is connected. This is why I’m thinking something is wrong with my unit. Expand unplug ethernet and try wifi again Quote
Rocco_100 Posted May 9, 2021 Author Posted May 9, 2021 I unplugged the ethernet and the wifi works. And the buffering as stopped. I would prefer to use Ethernet as it is more stable and consistent. What do you think? Is the ethernet port on my unit defective? Quote
dishuser Posted May 9, 2021 Posted May 9, 2021 On 5/9/2021 at 1:44 AM, Rocco_100 said: I unplugged the ethernet and the wifi works. And the buffering as stopped. I would prefer to use Ethernet as it is more stable and consistent. What do you think? Is the ethernet port on my unit defective? Expand run a speed test on both Quote
Rocco_100 Posted May 9, 2021 Author Posted May 9, 2021 On 5/9/2021 at 1:44 AM, Rocco_100 said: I unplugged the ethernet and the wifi works. And the buffering as stopped. I would prefer to use Ethernet as it is more stable and consistent. What do you think? Is the ethernet port on my unit defective? Expand The ethernet cable that is connected my new BuzzTV unit is the same cable my old unit was plugged with, that is why I’m thinking it could be the port on my new unit. Quote
Rocco_100 Posted May 9, 2021 Author Posted May 9, 2021 On 5/9/2021 at 1:46 AM, dishuser said: run a speed test on both Expand Download speed 101.9mbps. Upload speed 9.98 Quote
dishuser Posted May 9, 2021 Posted May 9, 2021 On 5/9/2021 at 1:50 AM, Rocco_100 said: Download speed 101.9mbps. Upload speed 9.98 Expand on both ethernet and wifi? when you plug in ethernet and go to settings does it show ethernet connected? Quote
Rocco_100 Posted May 9, 2021 Author Posted May 9, 2021 On 5/9/2021 at 2:01 AM, dishuser said: on both ethernet and wifi? when you plug in ethernet and go to settings does it show ethernet connected? Expand With wifi off, i connected the ethernet and then restarted the unit. I went to the “Network and Internet” settings and it is showing the ethernet as not connected. Quote
Rocco_100 Posted May 9, 2021 Author Posted May 9, 2021 I need to turn my wifi on/off and then the ethernet shows as connected. I did a speed test as follows: With ethernet: download 73mbps, upload 8.5mbps with wifi: download 101mbps, upload 9.98mbps. I guess i should continue with the wifi connection? Quote
Rocco_100 Posted May 9, 2021 Author Posted May 9, 2021 Ok, I’ll try a bit more testing tomorrow. Thank you everyone for all your assistance and support. Peace Quote
DRAG00N519 Posted May 9, 2021 Posted May 9, 2021 On 5/9/2021 at 2:32 AM, Rocco_100 said: Ok, I’ll try a bit more testing tomorrow. Thank you everyone for all your assistance and support. Peace Expand It sounds like you might be having the same issues I am I have to restart my box multiple times to get the proper speed via ethernet almost every morning Quote
DRAG00N519 Posted May 9, 2021 Posted May 9, 2021 On 5/9/2021 at 10:22 PM, nbs. said: doesnt sound the same to me Expand I should've clarified this was the issue with my first box that I sent back for a replacement 1 Quote
DRAG00N519 Posted May 9, 2021 Posted May 9, 2021 The issue I'm having with my current box is different Quote
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