dishuser

after wipe data factory reset it reboots

so to pick those other options you would need to do a pin reset again no?

do like nbs. said and wait for allaboutbuzz to pm you back

did you send him your server id?

is youtube up to date

I just took another update yesterday or the day before

menu

what version shows at the bottom?

31 minutes ago, chandu k said:

Hi, I have an XR4000. I

When I did my reset, the version of the box stays at 5.0.766 (Firmware V20220919)

It does not get the latest version. I did try hitting 2015, and it says, No beta updates available for you.

Also a weird thing, when I am on Live Tv, I saw an overlay that said, "New update has been installed. Buzz 5 v5.0.919"

But when I got to my update screen, it still says 5.0.766 no matter how many time I restart my box or how many times I hit "Check Update".

 

How do I get the latest update?

stick to one thread

less confusing

28 minutes ago, chandu k said:

Hi, I have an XR4000. It worked fine for sometime.

Lately I get "Media format not supported" error for 90% of my Live TV channels. And 100% error for VOD and TV Series.

Even the stuff I watched before get this error now.

I tried, changing to secondary player and even external VLC Player, still the same issue.

I have been with the same provider for a while now.

I did a soft reset and also a hard reset (tooth pick) and still the issue remains.

 

Version

When I did my reset, the version of the box stays at 5.0.766 (Firmware V20220919)

It does not get the latest version. I did try hitting 2015, and it says, No beta updates available for you.

I did DM @allaboutbuzz and asked if a new version can be pushed to my device. Awaiting response.

Also a weird thing, when I am on Live Tv, I saw an overlay that said, "New update has been installed. Buzz 5 v5.0.919"

But when I got to my update screen, it still says 5.0.766 no matter how many time I restart my box or how many times I hit "Check Update".

 

What are my options now?

are you updating from menu or home page?

do a hard (pin) reset

have you tried a different hdmi cable or a different port on tv?

are you using the power supply that came with it?

it's strange there was a thread about this on the facebook group but it got deleted

8 minutes ago, Dave J said:

Primarily suspend, but I usually do a restart on both boxes once a week to clear the caches.

next time weather doesn't show long press power button and select restart

I had weather all weekend

do you use suspend or shutdown?

playlist option?

do you mean epg?

exactly...lol

39 minutes ago, Kone said:

Exactly, which day on June ?

does it show the day in the pic?

you need to purchase a service

are you using xc api or mac?

usd or cad?

14 minutes ago, Dave J said:

Tried that a few times. Doesn't fix it.

like nbs. posted it wasn't working yesterday but today it's working on my 4900

reboot

18 minutes ago, TonyC said:

Thanks, it was just the location i was concerned with, as the location changes when the vpn boots up.

it doesn't have to change location when using a vpn

lock it to first location

14 minutes ago, Dave J said:

It should actually have been posted under BuzzTV 5, it's not a box specific problem. Seems it's an API issue.

actually it shouldn't

it has nothing to do with buzztv 5

1 hour ago, Dave J said:

Neglected to mention mine are the Classic boxes, latest FW and App. 

why are you posting in this section?

well for xmas get her the tool edition...lol

I cheated and used string for sunglasses cause I kept leaving remote on the couch and would come back and find remote on floor(bt-200 sometimes rattles)

it's cuban crisis...lol