ThrasherPrime

25 minutes ago, x5tennis said:

Thanks for the responses.

I tried full hardware reset and it still didn't help. I am not sure where can I see the storage information but whenever I select the reboot option after downloading, it shows a message that update has been installed. However, after rebooting the box is still at the old version V20221011

This is the same issue I have with mine and the developers told me that they don't have a fix for this issue. I could send it in for repairs or attempt the refresh forcing the update again. Since my box still works at this version I just deal with it always asking to update. 

Mine is still stuck at the October 2022 update and their tech support has no solution. The box works fine I just can't update it further. I just select no when the update pop up comes up. 

25 minutes ago, Emporium said:

If you did a factory reset of the REMOTE, it should no longer be paired with the TV.  It should have 0 control of the TV.  That was the whole point.

I never pair my remotes with the TV.  My box is configured with powerkey definition as "shutdown".   Disable the "force max volume" option.

Then I turn on the TV, put the volume to halfway or 60%.  Then control everything from the box, including the variable volume.  On remotes like the BT250, which have learning keys, I'll program the 4 keys for TV volume, source and TV power.  But the BT300/400  pair, but does not always work well with all brands and CEC implementations.  I prefer just leaving it unpaired so the buzz remote controls only the buzz box, nothing on the TV.

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Yeah, I gave them that option of using 2 remotes and they would rather unplug it when they aren't using it.

And like I said the TV is older too so it might that. My Sony works perfectly and I have a sound bar too. 

38 minutes ago, Emporium said:

Did you actually "program" the remote ?

Try to do a factory reset of the remote (to be independent of the TV).

To factory reset the BT300/400 remote: Hold the D-Pad Down button and the 0 (Zero) button for 4 seconds until it blinks 3 times.  Then try it again.

Also make sure the powerkey definition is set to "shutdown".  I believe by default it is set to "suspend".

 

Yes I did that. I think it is the TV. When I unpair the TV it works. When I pair the TV it does not. I turned CEC off Na d rebooted. 

It's not a huge deal as they have been unplugging it when they are done. 

Not sure why my previous post has all that garbage from a previous issue unrelated to this. 

17 minutes ago, Emporium said:

Did you actually "program" the remote ?

Try to do a factory reset of the remote (to be independent of the TV).

To factory reset the BT300/400 remote: Hold the D-Pad Down button and the 0 (Zero) button for 4 seconds until it blinks 3 times.  Then try it again.

Also make sure the powerkey definition is set to "shutdown".  I believe by default it is set to "suspend".

 

Yes I did both of those things and it still doesn't power down. It's odd.

16 minutes ago, Emporium said:

Did you actually "program" the remote ?

Try to do a factory reset of the remote (to be independent of the TV).

To factory reset the BT300/400 remote: Hold the D-Pad Down button and the 0 (Zero) button for 4 seconds until it blinks 3 times.  Then try it again.

Also make sure the powerkey definition is set to "shutdown".  I believe by default it is set to "suspend".

 

On 4/6/2024 at 1:06 PM, ThrasherPrime said:

Here is what I have going on. The person from their help area that wanted me to send now says I'm good. But the software version is wrong. I still think the firmware is wrong. See attached photos. 

On 4/6/2024 at 2:01 PM, Emporium said:

True.. But I don't think the firmware update took.  Maybe downloaded (hence the release notes), but it did not actually install.

Considering the box is back up and running, I would not probably do a PIN method factory reset one more time.  This would clear all cache and prep for latest update.

 

On 4/6/2024 at 1:58 PM, dishuser said:

and you're in wrong screen to check for software updates

On 4/6/2024 at 3:22 PM, Emporium said:

I say, you got nothing to lose at this point

I set a new X5 up for my parents and it will not power off when they push the power button. Everything has the latest versions. I even tried turning cec off and no change. Any ideas? It affects their epg unless they do a refresh everyday, plus it should be powered down when not being used.

Thanks in advance. 

Tech support wants me to hold tight while they figure it out. Apparently I went from FW 6/22 to FW 1/22 when I did the pin method and they don't have a protocol to fix this and he's worried about bricking the machine. 

FWIW I plan on buying the new box they are revealing on April 15th if it isn't priced too high. That would solve all of my problems. 

Well that will be for Mlnday when I work from home. Right now it is working at least and we can watch TV. 

Menu, settings, check updates

No updates available  

Menu, settings, updates is too fast to take a picture. I was just using that one to show the versions. 

I've done it multiple times. 

So try the pin method again? Or not?

I asked them if they can force the software via OTA and I'm waiting on a reply. I also sent the screen shots (again) circling were it states current version. 

The OTA says there is an available update, of which I download, install and reboot and nothing changes. WTF.

Here is what I have going on. The person from their help area that wanted me to send now says I'm good. But the software version is wrong. I still think the firmware is wrong. See attached photos. 

Yes.

Good deal. Appreciate it. I sent that info along. I'm leaving the box on all night too and maybe it will be updated in the morning.

I did not. I will let them know that. Thank you. 

Yes, they want me to send it in to be manually refreshed. 

That is how all this came to light. I bought a new X5 for my mom to use. I set it up and saw new features, then saw the version was different than mine. Her X5 has lots of cool new features I want. LOL

OK, I'll try leaving it on for a good while before sending it to them. Since it's wiped anyway I need to put all my iptv stuff on it and that takes time setting up favorites. 

This is a Monday problem now. 

13 minutes ago, dishuser said:

menu/settings/check updates

3 minutes ago, dishuser said:

email cs@buzztv.com your mac

Will do. I guess I'll just send it into them. Time to move the shield down from the bedroom and use the backup firestick in the bedroom I suppose. 

Yeah that's what I'm doing but nothing is changing. Maybe it's that far behind it's just taking multiple times. Idk. I'll update here if I get it current or not. 

Although I'm not sure it actually did anything. It is downloading an update then it reboots and I'm still on August of 2023 version 5.0.775.

Thoughts?

I tried  it again an eureka. It is doing the new updates. Whew. Thanks for the help. 

It's been over an hour. Think it's safe to try it again?

OK, I'm gonna let it go while I make dinner and then eat said dinner. Which will probably be 45 minutes and see what's up. 

They offered to have me ship it back, so I have that option if this doesn't work.