allaboutbuzz

28 minutes ago, nbs. said:

what version of the buzz app do you have?

Well am mod

So am using closed internal beta right now

Version 4.0.408 

There has been no released beta since current public version to our beta group. 

There should be next week though

On 1/15/2020 at 5:05 PM, curlytop said:

Has the XpL3900 officially been retired? it not on on the buzztv webpage  Im concerned about future support for this box

It is just out of stock at the moment

Support will continue for it
As it uses the same software as our XPL 3000 model.

54 minutes ago, ncsocial said:

What is the most recent beta update

Right now it's in closed Beta 

4.0.408 is the latest closed Beta. 

On 12/16/2019 at 7:41 AM, ncsocial said:

By chance any update with regards to the EPG DATA not populating

Are you located in UK?

Just asking as we fixed a similar issue of no EPG this week on Closed Beta. 

19 minutes ago, Lantzco said:

I pm you

Replied

The reported issues are being looked at and trying to be reproduced + fixed. 

Will keep everyone updated. 

47 minutes ago, Memos said:

Did that resolved the issue I have the same problem brand new box

Reboot your box and try the update again. 

The update server was offline for about an hour today. So might have happened to you during this time. 

56 minutes ago, Nelutz said:

From what I know the xpl3000 came in 2017? And I got it right away , I'm not trying to bash or point fingers but I'm using Buzztv boxes and selling them from the xpl2000 versions and yes they have updates but I think the xr and xrs are not stable like the old ones ,the remote and player problem is bugging me since the release , the EPG(Guide) is somehow fixed (I think the 3000 still load fast ) in rest is smooth and easy to use like it supposed too.

I understand

And we appreciate all feedback

I replied to your other post in this thread about the player issue. 

1 hour ago, Lantzco said:

My server says its my STB because he has clients that VOD and TV Series work perfectly on...Also the video selections all load but you go to push play nothing happens with either pushing the OK button or the air mouse, also I have switched default to secondary and still nothing works ?

I pm you. 

1 hour ago, Nelutz said:

 

I was reporting the issue with the tvcatchup and the default player from Dec. that doesn't work properly on Vod and live tv ,I have to use the secondary player ,I have the latest update but still the same problem nothing changed ,I'm  using 5 servers is not like is a problem with a specific server.

The default player issue is being addressed in the next beta we release

Which should be next week. 

Things like this aren't just fixed overnight

Plus the issue you just mentioned is something totally different. 

Was the tvcatchup issue reported in beta section??? Or a different thread??  If so, pm me a link please. 

2 minutes ago, allaboutbuzz said:

Are you running the latest firmware update?

 

Because this issue was addressed in November update. Maybe your box didn't get msg to pop up to take update. 

You can check to see if you have any updates from the home screen

 

Go to update

Then check for update. 

Also we still support even our 3000 model which came out 4 years ago with updates

So not sure why you are posting we only shift support to new boxes being released. 

5 hours ago, Nelutz said:

That's the hope but seams like they are busy releasing the new Buzztv boxes ,and like usual they forget about the older boxes

So your vod and tv series also not working??

Its one if 2 issues, they're using an older update or there is an issue with the specific server that's being used, keep in mind there are tons of them to use now. 

So far only this thread has users reporting this issue, and it was addressed few months ago.

If this was a widespread issue then our forums + email support + phones would be going off non stop. 

12 hours ago, Lantzco said:

VOD doesn't work on my XRS 4000 either, and the same for the TV series. The only thing that works is live TV...We are getting a firmware update to fix this right ??

Are you running the latest firmware update?

Because this issue was addressed in November update. Maybe your box didn't get msg to pop up to take update. 

You can check to see if you have any updates from the home screen

Go to update

Then check for update. 

On 1/16/2020 at 9:36 PM, Entertainmentoasis said:

Got one stuck on 20191007 as well

From the home screen
Go to update
Check for update

What happens when you do this?

On 1/4/2020 at 4:42 PM, Onbase said:

When I access the adult channel and enter the password it unlocks the channel including all adult channels, how do I lock back all the channels?

I unplugged the box and all the channels are still open after boot up. Any help would be appreciated..XR4000 with latest version update.

Thanks 

It is designed to unlock all channels for 1 hour

They re lock after 1 hour.

This is not a bug. It is the way it is designed. 

On 1/12/2020 at 7:53 PM, Dodge1930 said:

XRS 4000 PVR records, but only a few minutes, even though start finish time show correct length. I start a recording, then go to another channel to watch. Am I doing it wrong ?.

If you're trying to record 1 channel and watch another

This is not possible.  That is why it doesn't work.

17 hours ago, mysetv said:

It’s going to be the mobile version of the app not the tv version so you’ll need an air mouse or a mini wireless keyboard with track pad on it.

This is correct

Thanks for the post.

19 hours ago, Rpm said:

Anyone?

Majority of streams from IPTV are in 2.0 Audio
If you have a stream that is broadcast in Dolby or DTS, the Buzz app is capable of streaming it using Software Decoding through FFMPEG.

On 12/18/2019 at 2:21 PM, allaboutbuzz said:

Dev Team will take a look at this to reproduce it and then fix it

Will update everyone here, once we can.

We were able to reproduce + fix this today.

Will send it apart of Beta within the next week

Dev Team will take a look at this to reproduce it and then fix it

Will update everyone here, once we can.