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If you clear DATA you will lose your favorites. If you plan to do that, then you should use the backup&restore function that is in the menu->settings->configuration menu first. And make sure you backup to a USB stick ideally. You can verify if it went to the USB stick by checking afterward if you have a small ZIP file on the usb stick. This will backup your server entries, settings and favorites. Actually, probably a good thing to do even if you don't plan to do a reset. You can restore these on any other device running BuzzTV 5. You supplier may say it is not on their end (famous last words), but do you know anyone else with the same service, and check with them if theirs is working ? As a test you can also install a software like stbemu (from any playstore - google or aptoide) and set it to same MAC and see if it works. you may need to ask your provider to do a device reset on your account if you get a "device not registered message", since you will be using a different software. If nothing works, you can email them directly with your info: Box model, buzztv software version and which server you are using and mention you are using MAC based sub and the issue you are having. cs @ buzztv . com

you can make a backup of your favorites and restore. so go to buzztv app and make a backup in external drive. then clear data and go to server settings and restore without adding additional server and thats it.

I did try a new server entry and that didn’t work. Rebooted the box multiple times. Haven’t cleared data yet. Always worried about losing my favourites as it takes me forever to reload

some time reboot after the update helps a lot. try to reboot if you have not. also, like Emporium said above add server entry just to before that try to clear data in buzztv app from settings and then try to add server and see if that helps.

Try creating a new server entry. You can call it whatever you want (myserver2) and see if this newly created entry will download the program guide.

Thanks for the quick response. I gave the clear Epg a try but that didn’t work. And yes I do have the latest version of iptv 5.0.961. Any other suggestions

First of all, it is not a "beta". It has not been a beta for nearly 5 years now What version are you running now (hit menu button, and should be on bottom left). Latest version is 5.0.961 For your EPG issue, have you tried to "CLEAR EPG" to see if it repopulates ? If EPG gets corrupted for some reason, it may fail to subsequently update, so you may need to clear it. Should be in the menu->settings->configuration if you scroll down to the EPG section. After you select "CLEAR EPG" give it 4 or 5 seconds, until you get the message saying it was cleared, before returning to main video screen.

I have been using buzz5 beta on my vidstick max for months now and has been working great but this week an update came thru and I’ve lost my epg guide on my Mac server only. Works on my XC. Can someone help. My provide says it’s on my end. Thanks

Outstanding help! He has a new big screen Tv... so it is his to boot. All the info is really appreciated.

The BT350 remote does NOT pair/program like the BT400/500. The BT350 has 4 IR programmable/learn buttons, which you can program for TV use. The rest only pairs to the box via Bluetooth. If there is any interaction between TV and Box, it would be through the HDMI CEC.

for tv setup is easy. all he has to open up buzztv smart remote app from Home Screen and follow onscreen instructions. super easy.

Thank You! Emporium for your help and quick response. I am worried as to the BT-350 remote pairing and TV setup as I am not to techy and my PowerStation and X5 AX at home work flawlessly now. I think I will just wait and take the extra time at his house, that way he will familiarize himself with the whole install. Again Thank You.

What is your definition of "regular setup stuff". When you boot the new machine, it will ask you basic stuff like language, and to pair the remote, and I believe to connect to network. You can do all these, and the box will then be able to take any updates (firmware and/or software). Then when you give it to your son, he only needs to connect to his wifi (easy enough), and add his IPTV provider credentials. If you want to test it, you can possibly even use your IPTV server credentials to test the box, and then when you are done, you can easily delete the server entry, leaving it blank for your son to be able to enter a new server. I do this all the time for friends and colleagues all the time. These boxes do NOT force you to sign into services like google play, etc...

Hello everyone. I have received a new unit that I got for my son. My question is , can I do the newest firmware update to this unit prior to bringing it to his house without doing all the regular setup stuff. It would be nice to give him an already to use unit. Thanks

As mentioned, it is NOT possible.

As I am saying , I want to mirror the Live Tv app from the buzz android tv box to a Television in a different floor as Casting , is there any way of doing so ? I am not looking to run a new Hdmi cable through the floor/wall .

If you mean cast the Live TV from the Buzz App to another device This isn't possible

Hi there. I have a Buzztv B5.I am looking to cast the "TV Live " to another set of TV via casting process. Can you provide information & steps on doing that ? Miracast only provide casting to the Buzztv as an input . I do need an output cast from the Buzztv Live TV.

Sorry I double clicked and didn't notice that it had been posted twice until now. I was unsure where to post the question. I will watch more closely in the future.

That worked. Thanks

as far freezing could be isp or network related. I have heard some people same isp with different equipment (router) from same isp being throttled. so allowing url in security or disabling it helps as well as using different DNS (google or open dns..etc) in the box also helps.

I have 3 favourite categories no issues

Live TV is set to "Primary" and VOD+TV Series is set to "Backup". However, I found an option called "Tunneled Playback" ON which I turned OFF now. Let me check if things improved. In the meantime please let me know if the servers are configured correctly or they need any adjustment?