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I even searched and searched forums looking for anyone that had the same issue, but zilch, nada.

Ok, thanks for that info. Greatly appreciated.

Yeah, I know, it seems weird to me too. What’s even more weird is my old xpl3000 box started doing it too. That’s why I bought this new box last week. And here I am, same problem. Can’t put my finger on it.

Just to be sure, after you do a backup, check on the stick (on a PC or something) that you have a small ZIP file created on it. Always a good thing to know it's there when you need it. And if you update you favorites a lot, you can do a backup every so often and it will create a new backup on the stick, so you don't even need to overwrite it. Also, keep in mind, if you ever get another BuzzTV 5 based box, you can use this backup to restore the server settings and favorites on the new box. And I think you will eventually be able to use it on BuzzTV 6 based boxes also (if it isn't already - I have not tested it personally yet).

Updates frequency can vary. Sometimes it can be 2 or 3 in a month, other times it can go 3 or 4 months without an update. But honestly I have NEVER had favorites vanish. It is very odd. Actually the only time it happened if I recall was when my xrs4500 upgraded from BuzzTV 4, to BuzzTV 5 but I expected that. And even if it had not done it, the factory reset I did right after that, would have cleared it anyhow But with many boxes running buzztv 5 (b5, e5, classic, x5, u5, etc..) I have never had favorites vanish. As a matter of fact, even on my old xpl3000 (running buzztv 2), never had an issue.

Buzz E5. Backing up to a stick now.

You don't mention what model you own You need to save it to usb stick

Ok, thank you.

you should back it up to external in case you ever do a reset

Ok, done. How often does it do updates?

also if you previously edited order favourites order you have to it again and if you use renumbering that needs to be turned back on

Ok, I backed up the server and the favourites to the internal storage. Hopefully that will help me after the next update. How often does it do updates?

they're off

If you have "realtime streaming" and/or "tunneled playback" enabled, try turning them off. I used to have issues with timeshift (when I used it a while back), if I had those options enabled.

And favourites It doesnt save watched episodes but I have asked if that can be added in future

menu/settings/configuration/backup and restore it will save all server settings

so plugged it in and timeshift doesn't work and now getting a little freezing

How do I back-up? And will that save the favourites?

Yeah, I don’t know what to make of it. I thought by getting rid of the buzztv 2 3900 box, it wouldn’t happen again, but here we are. does everyone leave their box set for automatic updates? Or should I uncheck that?

Too bad you didn't use the backup feature

same here.

never mind just noticed the power supply for drive was unplugged...lol

get the message cache directory not available

I've never had that happen

Came home and the box was powered off. Turned on and it went into doing an update automatically. Then all my selected favourites category was gone. Is this normal? New box last week. I stopped using my old buzztv 3900 because it would lose favourites every time the power cycled. Coincidence?