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I'm not in front of my device right now, but have you gone into the settings, apps, and looked for the playstore app and then brining it up and doing a "clear storage" on it ? It's not like you will lose anything on it Maybe there is something corrupted in it's app storage.

WHAT !!!! The only situation where play store is "needed" is when you have purchased an app and you want to install legit version. Nearly EVERY app can be downloaded from piles of different APK mirrors. I install EVERY app directly from APK versions stored on my NAS server. In some cases you need to use custom installers since they are xapk files now, but it can all be done.

why would it not allow you? https://gizmodo.com/download/google-playstore-179-download just did it from here with zero issues

sea157 -- I have no problem connecting to the PlayStore on 3 other Google/Android TV devices, only the X5. On the X5, I went ahead installed 3 of the major apps stores to be able to download without the PlayStore. All my computers and tablets can also download from the PlayStore and I could use a USB to get them on the X5 for installation. Was looking for a simple fix to prevent the need for going to these backup procedures. But, I believe I've exhausted every troubleshooting approach to fix it short of reset. This is the only problem with an otherwise perfectly functioning X5, so reset is not happening.

Not if the play store doesn't allow you to download the app to your computer so you can put it on a flash drive.

usb stick, flash drive, or external drive.

What is usb key?

You can always sideload your apps

nbs -- I think I understand now what you were telling me. Learned today that you can use a laptop to access the PlayStore and install an app on all Google linked devices. Unfortunately, now that my X5 can not sign-in to Google, it does not show up as one of the devices for install. Fortunately, there are a lot of other app stores that I can use. Until I reach a point where something important can ONLY be gotten on the Playstore. Then I guess I could just use the Chrome browser on the X5 to download that particular item. Shouldn't be many if any. All in all not as big a deal as I initially thought. Nothing requiring a reset. Thanks for pointing me in the right direction.

Before you do save all settings and servers to usb key

I have tried using the HDMI cable that came with the unit and also using a different cable and putting the box on a different TV, all to no avail. Should I do a factory reset? I really don't want to start all over but if that would be the only recourse, I would be willing.

Try using Fast Login for Login Type instead of Default

I PM you

I PM you

I see that all suggestion point to the fact it's not related to the box/app itself but because of cloudflare. But in that case, how come it worked with same box and provider for a long period of time then suddenly not anymore but it's still working for other app on same box ? If it was on provider side Cloudflare), it shouldn't work at all on xc api, on every app. But it work xc api with other app, and on buzz tv it works on m3u with same credential. I maybe dumb or miss something but I cannot see what cloudflare has to do with that. And vpn has no impact because I tryied with and without and no change.

Not using a browser. Sign-in issues are X5 -> Settings -> Accounts -> Google and when opening the Play Store app installed on the X5. I need to be able to download apps for install from the Play Store. Using a browser to download apks would be a backup but I'd much prefer getting the app to work if possible.

Try a different browser

I have a new Google account and attempted to change it over in my X5. First tried to Add Account in Android settings. When I selected Google as the type of account, it started working and reverted back to the add account screen. Decided to first delete the old Google account and try again -- same result. Turned off Nord VPN in case it was interfering -- same result. Restarted X5 with no change in behavior. Next I opened Google Playstore after cleaning the app data and cache. Sign-in window opened. Put in new login info, clicked sign-in box and again it looked like it was trying to connect and reverted back to the initial sign-in window with no error message or notification. EVERTTHING else is working perfectly. At a loss for what to do next short of reset ??

try a vpn

This morning the issue cannot load portal is back

We didnt make any changes to address this though Cannot load server:not supported is a cloudflare issue from the server.

Not 100% sure, but my xrs4900, E2, and my Classic all got it so far. Have not powered up the others yet. From LiveTV, did you try going to Menu->Settings->Check updates ?

Right now just Android 9 Should get rolled out to Android 11 tomorrow or Wed The update was just to update the Weather Widget though, as that company required some API changes.

this update are for certain boxes? mine x5 is still on 956.

Have you tried using another HDMI cable ?