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Sorry, but what is you XI server ? An IPTV service ? Is it using MAC/XC or M3U ? Can you connect to this service using another device ? When you say it doesn't connect, can you elaborate ? What message do you get ?

Hi, I have 1 classic buzztv box ,1 year old ,I had it withouth use it a couple of months I connected ,and updated to latest March 2026 software now doesn't connect to my XI ,server ,I did factory reset,but the problem still there. with this box I can run any streaming program ,but I can't run my server . Any help will be appreciate .

Sorry, I did not have servers yet when I posted this first post. Thought it was a good idea to post a new post since I was getting error massages with my new 2 servers.

No need to open another thread.. You could have just answered the questions that were asked in your previous thread from a few days ago. You posted, but never replied to the questions. Can't help if you don't reply. https://stbtalk.com/topic/14873-server-error/#comment-41251

I have now tried to credential from 2 different servers; one gave me 4 URLs which state server file not found. The other stated same thing. Anybody got a clue what is going on with this?

Please disregard my questions in prior post. I did a bunch of reading and actually found hints to get to the area using the category > menu > settings radio button while in/on live tv. Again thank you for your patience!

Hello, I am curious about this Buzz 5 APP update-version 956... (V5.0.956). How do I find that on my box? Also how do I do a backup on my X5-AX128 ?

When you say they "went down", what exactly do you get ? Does it hang at some point, do you get some message, does it load up but all streams are black ? You need to elaborate. What type of subscription do you have ? MAC, XC or M3U ?

Yes I have rebooted everything a few times. My Buzz L1 6 and my sons HD5 works good. My next door neighbor has a BuzzX5 and his went down at the same time. Both accounts were renewed lately.

Have you tried installing any iptv software on your phone or tablet and try to connect to your server, just to see if it is box specific or maybe your internet ? As a quick test maybe see if you switch to phone data and see if it works. You can possibly as a quick test put your phone in hotspot mode, connect to it and see if it connects. Did you try rebooting your modem/router ? Don't know where you are located but I know some modems (like Xfinity gateways) have Advanced Security is turned on by default, which you sometimes need to disable. I know this one is obvious, but did you check to make sure your account is not expired ? I always forget on mine, and to not admit guilt, I tell the wife it was a server issue.. lol

I have 2 VPN`s and have tried both at different times and it still didn`t connect.

it might be server issue. first validate from your provider if server is up and running fine. then try to use vpn if still being blocked.

They are not targetting the Buzz boxes. All of mine work fine on multiple servers. But many ISPs are blocking certain types of traffic and destinations. You may have to use a VPN service to bypass any blocking being implemented by your ISP. And have you verified that it is not an issue on the server end ? This has nothing to do with you specific Buzz box, and we do not discuss specific services on this forum.

Yesterday and again today my BuzzX5 stopped connecting to the servers. Anyone know if we are being targeted ?

Any what type of sub do you have ? MAC/XC/M3U ?

what you have done to troubleshoot so far? more info needed

Since this roll out I have lost th ability for my EPG, any reason why?

If you clear DATA you will lose your favorites. If you plan to do that, then you should use the backup&restore function that is in the menu->settings->configuration menu first. And make sure you backup to a USB stick ideally. You can verify if it went to the USB stick by checking afterward if you have a small ZIP file on the usb stick. This will backup your server entries, settings and favorites. Actually, probably a good thing to do even if you don't plan to do a reset. You can restore these on any other device running BuzzTV 5. You supplier may say it is not on their end (famous last words), but do you know anyone else with the same service, and check with them if theirs is working ? As a test you can also install a software like stbemu (from any playstore - google or aptoide) and set it to same MAC and see if it works. you may need to ask your provider to do a device reset on your account if you get a "device not registered message", since you will be using a different software. If nothing works, you can email them directly with your info: Box model, buzztv software version and which server you are using and mention you are using MAC based sub and the issue you are having. cs @ buzztv . com

you can make a backup of your favorites and restore. so go to buzztv app and make a backup in external drive. then clear data and go to server settings and restore without adding additional server and thats it.

I did try a new server entry and that didn’t work. Rebooted the box multiple times. Haven’t cleared data yet. Always worried about losing my favourites as it takes me forever to reload

some time reboot after the update helps a lot. try to reboot if you have not. also, like Emporium said above add server entry just to before that try to clear data in buzztv app from settings and then try to add server and see if that helps.

Try creating a new server entry. You can call it whatever you want (myserver2) and see if this newly created entry will download the program guide.

Thanks for the quick response. I gave the clear Epg a try but that didn’t work. And yes I do have the latest version of iptv 5.0.961. Any other suggestions

First of all, it is not a "beta". It has not been a beta for nearly 5 years now What version are you running now (hit menu button, and should be on bottom left). Latest version is 5.0.961 For your EPG issue, have you tried to "CLEAR EPG" to see if it repopulates ? If EPG gets corrupted for some reason, it may fail to subsequently update, so you may need to clear it. Should be in the menu->settings->configuration if you scroll down to the EPG section. After you select "CLEAR EPG" give it 4 or 5 seconds, until you get the message saying it was cleared, before returning to main video screen.

I have been using buzz5 beta on my vidstick max for months now and has been working great but this week an update came thru and I’ve lost my epg guide on my Mac server only. Works on my XC. Can someone help. My provide says it’s on my end. Thanks