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what firmware version does remote have?

ask in the section for your model

Why can I not get the Remote Backlight to work? Even the function is greyed out on the P6 Remote Menu.

Does the buzztv boxes support dolby atmos sound? Hooking it to a sound bar. Thanks in advance!

I've just received the BuzzTV classic and will be returning it. The box for IPTV is probably the best I have encountered, very smooth, lots of options, kind of easy to navigate. however, when it comes to Plex I've had some troubles. Install went smooth, everything worked ok, small video stutters on x265 10bit, but the real issue is when you leave and come back to the app- it fails to connect to the server. I rebooted the device and it would not connect to the server, bunch of exclamation points on each library. I did an uninstall- reinstall and the issue persist. I troubleshooted with chat GPT who examined my log from plex and the box is losing it's authentication token after not being active causing a failed server discovery. This as well as the consistent stuttering of video files (not only x265 but also x264) is a huge disappointment considering the specs of the device. There is no work around for this issue, aside from logging out and logging back in which is a nuisance... and I would still be plagued with video stutter. Hopefully this is something they can work on in the future because as i said, for IPTV the box is great, but for Plex (and this is the only streaming service I've tried) not so good.

the app doesn't control the mic

Following the new update my microphone is no longer activated.

How to Re-Pair the ARQ-200 Series dongle: i. Press and hold OK + TV Power buttons for 4 seconds ii. Let go of both buttons & a red light will be blinking at the top of the remote iii. Hookup the USB dongle to your BuzzTV Device. iv. You should be paired after this General steps for color button programming: There are 4-colour buttons which can be programmed to control shortcuts within the BuzzTV Device i. Find and open the settings from the Home screen ii. Next click BuzzTV Utilities iii. Then Choose Remote control iv. You will be able to set your colour button shortcuts from this menu

what's the best way to re-pair ARC 250 remote please? thanks

try to re-pair and see if that helps

only have 2 U5 boxes now and works fine with one and not the other?

don't have one but are you connecting dongle to other boxes?

Hello my good friends and Happy New Year to you all :) My Buzztv ARQ-250 keyboard remote works with one of my U5 and not the other, how can I fix it please? thanks

next time try to post in appropriate box forum so it becomes easy to help.

Nm, it was a tv issue

All of a sudden the sound is not working in the box. Not for any app. I’ve unplugged, restarted, check volume levels on tv and kn the box. It was working fine a just an hour ago.

Thanks

Again, you are lucky and as you said Youtube is controlled by firmware. So those who have been affected will be counting on the Buzz team to sort it out.

I have several google and youtube accounts and have never had a problem with any of them on my x5ss

No issues here

You are one lucky dude because it works on all my boxes except the P6 and the OP says it doesn't work on his SS. But like you said, YouTube is controlled by firmware so we shall wait until a fix is sent by the Buzz team. Thanks for the solution bro.

I do and all my boxes have youtube working

As mentioned, buzz has released firmware for other boxes recently (addressing this as part of the update). I am sure once they are done with CES this week, they will continue with the other boxes. Google is trying hard to annoy all "non certified" boxes. I'm sure Buzz will come up with a fix for it.

Have made the same mistake myself, but the latest new box loads portal, but utube says box isn't compatable.

I don't use Google play store on any of my devices including my cell phone and this almost 10 years running