saggybeans Posted March 11, 2021 Share Posted March 11, 2021 Hello All, I wanted to see if anyone else is having this issue. I seem to be experiencing random connectivity issues with the BT-200 remote when using it in bluetooth mode. For example I just turned the box on with the remote and it turned on the box but once the box booted up the remote would refuse to work. I tried to remove the battery and put it back in several times and waited but it would not control the box. (Note: the light on the remote does light up red when I press buttons). I manually power cycled the box by pulling power at which point it started working again when it booted up. Has anyone else experienced this problem? Is there a way to do a factory reset on the remote or something? The remote is currently working now and it says connected in the bluetooth menu, seems to be a random problem. Another issue I was having was during the initial setup when it asks to press the pwr & Vol - to sync the bluetooth remote. When I did this the red light would blink on the remote like it should but the box was not detecting the remote. I was forced to skip this step and set it up in the bluetooth options menu which worked. Hopefully it is not a faulty remote or box. I may be forced to use IR mode but I often have objects covering the box so I was liking the bluetooth capability. Quote Link to comment Share on other sites More sharing options...
saggybeans Posted March 11, 2021 Author Share Posted March 11, 2021 I mean't to say "OK & Vol -" Quote Link to comment Share on other sites More sharing options...
nbs. Posted March 11, 2021 Share Posted March 11, 2021 (edited) ******* disregard Edited March 11, 2021 by nbs. Quote Link to comment Share on other sites More sharing options...
saggybeans Posted March 12, 2021 Author Share Posted March 12, 2021 (edited) Happened once again this morning. BT-200 turns on the box but does not work after. I used the remote from my xpl3000 (which uses IR) to go into the bluetooth menu to see what's going on and it says the BT-200 is connected (so it should be working). Anyone else have this problem? (Note: I am using the provided energizer max batteries and I have also tried another pair of duracell batteries, issue still persists. Yesterday I unpaired the remote and re-paired it in case that is a problem but problem persists.) Edited March 12, 2021 by saggybeans add info Quote Link to comment Share on other sites More sharing options...
saggybeans Posted March 12, 2021 Author Share Posted March 12, 2021 I will try to change the "Powerkey Definition" setting from "Suspend" to "Shutdown" and see if this fixes the problem. It only seems to happen after turning the box off for a long period of time, I'll report back once I test this out. Quote Link to comment Share on other sites More sharing options...
DRAG00N519 Posted March 12, 2021 Share Posted March 12, 2021 4 hours ago, saggybeans said: I will try to change the "Powerkey Definition" setting from "Suspend" to "Shutdown" and see if this fixes the problem. It only seems to happen after turning the box off for a long period of time, I'll report back once I test this out. Put your box in developer mode you do this by going to settings clicking on about then scrolling down to build clicking it seven times then press back on your remote then scroll over on device preferences until you see developer options click it and then go down to stay awake and click it to turn it on that should help Quote Link to comment Share on other sites More sharing options...
saggybeans Posted March 13, 2021 Author Share Posted March 13, 2021 4 hours ago, DRAG00N519 said: Put your box in developer mode you do this by going to settings clicking on about then scrolling down to build clicking it seven times then press back on your remote then scroll over on device preferences until you see developer options click it and then go down to stay awake and click it to turn it on that should help Thanks for the reply. I put the "Powerkey Definition" setting back to "Suspend" and I switched on the "stay awake" under developer options like you suggested. I will see if this fixes the connectivity problem. Quote Link to comment Share on other sites More sharing options...
saggybeans Posted March 13, 2021 Author Share Posted March 13, 2021 Still seems to be an issue. I will set the powerkey definition back to "shutdown" and see if it helps. If not I'll just have to unpair and use it in IR mode. I just wanted to know if it's a hardware or software issue. If anyone else is experiencing this let me know. Quote Link to comment Share on other sites More sharing options...
nbs. Posted March 13, 2021 Share Posted March 13, 2021 Mine works fine in Bluetooth mode Quote Link to comment Share on other sites More sharing options...
dishuser Posted March 13, 2021 Share Posted March 13, 2021 2 hours ago, nbs. said: Mine works fine in Bluetooth mode mine even worx on xrs 4500 Quote Link to comment Share on other sites More sharing options...
saggybeans Posted March 13, 2021 Author Share Posted March 13, 2021 (edited) I'll just have to put it in IR mode for now and wait to see if anyone else is having the same bluetooth issues. I may open an official ticket but the XRS4900 isn't on the list yet so I'll wait. Thanks for the help all. Edited March 13, 2021 by saggybeans Quote Link to comment Share on other sites More sharing options...
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