Keep Getting Black Screen

[JamesMyshrall]

  I have an XRS 4500,   When trying to watch a program i am constantly getting a black screen.  This black screen happens quite often.  Anyone having he same problem and is there a cure for the problem?  

 

        I look forward to a positive answer;

                                                                          James Myshrall

[nbs.]

You sure it's not a server issue?

[JamesMyshrall]

 My server is Bell Aliant. I can watch netflix, PrimeVideo with no problems.  It is only on my BuzzTV that I'm having the problem with.

[dishuser]

nbs didn't mean isp

he meant iptv server

[JamesMyshrall]

I have brought the issue to them with no cure.  I shall call them tomorrow and check one more time.

Thank you for you response, Please stay safe.

        Jamie

[rick flint]

Black channal means steam not avalable now   if all channals are black  thats another problem

[rick flint]

make sure your video player is at secondary  mode not Defalt in configuration setings

[dishuser]

1 hour ago, rick flint said:

make sure your video player is at secondary  mode not Defalt in configuration setings

why is that?

[JamesMyshrall]

  Thankyou for your reply.  I have changed the default player to 2ndary.  I still have the same problem.  My screen still goes black.  It goes black only for a second or two.  It is very much aggravating.  You are watching a program and then the screen goes black for 2 seconds, back on again and I may watch the program for 2 minutes and have the screen go black again for a couple seconds again.  There is no particular  time frame on how long you can watch the program, it may be 2 minutes or it may go 30 minutes before going black.   Just mainly a pain in the a$$.  Any help from anyone would be great.  

  Thank you all for the assistance;

                                         Jamie (James Myshrall)

[dishuser]

what is the speed at the box?

[JamesMyshrall]

  Thankyou for your reply.  I have Fiberoptic with the fastest 5G on the internet.   Speed is not a problem, it is not buffering, it is a black screen.  I am far from a pro and happy to hear thoughts from anyone to cure my problem

  Jamie

[Justkodia]

My suggestion is to try another HDMI cable and see if that clears it up.

[nbs.]

Is the spinning circle on your screen? Or just black?

Edited February 22, 2021 by nbs.

[JamesMyshrall]

    Thankyou for your reply I have tried a different HDMI cable.  Will most defintanly will try another HDMI Cable.   I will let you know if this worked. Thank you

 

[JamesMyshrall]

  Thankyou for your reply.  There is no spinning circle.   I would recognize that as buffering ,not enough speed.  This is a black screen.

[nbs.]

You get spinning circle when a stream is down too  , not just speed

[JamesMyshrall]

  Thankyou for your reply.  No spinning wheel. Going to call the provider now and request help.  Will post and let you know if there is any change.  ;

           Jamie

[Avenger]

With my server, if you have clone your mac, for example use 1 account with 2 or 3 different box (with the use of box able to change mac like xpl3000 or by using software like stbemu, the server detect this and do exactly has you described, stop video and sound for 1 second every 30 seconds. Probably not the problem, but worth the mention.

[JamesMyshrall]

I kindly thankyou for sharing.  All information is good to have in finding the problem.

       I appreciate all efforts;

                                               Jamie

[BillyBoeing]

I am having the same issue. Get the black screen every few minutes then comes back. Very aggravating.

[JamesMyshrall]

Hello Billy Boeing, I have been unable to find a cure for the problem. We have Fiber Optic internet. Extremely fast internet. I had believed that Bell Aliant is causing the problem.  Just tried to watching a movie on it again. Needless to say I found it to be annoying and shut it down. Please let me know if you find a cure and share it with me.

     Jamie

[nbs.]

you watching a movie in vod?

you tried both media players?

[dishuser]

have you tried a vpn?

[JamesMyshrall]

Yes I have tried a VPN and yes it was VOD. Medi Player? I was not aware of more than one Media  Player.  Wish I could have a cure for my problem. I will look for another Medi Player. 

[dishuser]

menu/settings/configuration