Freezing VOD videos

[Nitin Shah]

My XR4000 got updates 5 beta installed and now VOD keeps freezing every 30 seconds. I factory resets and it automatically updated again to buzz 5 and still the same issue. I have MAG box also and that is working fine so server and internet is not an issue. Need suggestion to resolve or like to know if box is no longer good. 

Thanks in advance for help. 

 

[dishuser]

try a different video player

menu/settings/configuration

[Nitin Shah]

I tried external video player and still not working. What is the best buffering time? Option is 0 to 10 sec and it is ser at 3 sec. 

[Nitin Shah]

Thanks for suggestion  

[dishuser]

try external player

keep in mind sometimes vod/tv series don't play instantly

[dishuser]

I use backup for vod/tv series on one of the servers I use

external worked but then you have to manually mark it as played

[Nitin Shah]

Tried back up and external all option and still freezing. Support from Buzz said same thing. Again, thanks for suggestion. 

[allaboutbuzz]

2 minutes ago, Nitin Shah said:

Tried back up and external all option and still freezing. Support from Buzz said same thing. Again, thanks for suggestion. 

If also freezing on external

The issue isn't with Buzz 5. It's either a slow WiFi connection to the box or a server related issue

You can download and install the Analiti app from the app store. And run tests. If the DB rating is around -64Db. Then your box has a bad WiFi signal. 

[Nitin Shah]

I tried and it is -40db. Is this bad? If it is bad, is it box issue or wifi service?  I am using ethernet cable too and same issue.