Justkodia Posted January 3, 2021 Posted January 3, 2021 Just wondering if anyone has had this issue and know why it would occur. I setup a XR4500 two days ago for a friend and it worked perfectly. I added live tv and played around for a few hours..I brought it to their house the next day and showed them how to use it (i was there 30 mins max) and there were no issues..I left and that same day she was constantly getting kicked out to the home screen after watching LiveTv. Is there a reason it would work for me at my house when I used it for the 3 hours I had it on watching the same server versus her house constantly kicking her out to the home screen? It seems it just is the LIVETV and VOD from talking to her..the only difference is we have different ISP providers so is this an issue? Quote
nbs. Posted January 3, 2021 Posted January 3, 2021 13 minutes ago, Justkodia said: Just wondering if anyone has had this issue and know why it would occur. I setup a XR4500 two days ago for a friend and it worked perfectly. I added live tv and played around for a few hours..I brought it to their house the next day and showed them how to use it (i was there 30 mins max) and there were no issues..I left and that same day she was constantly getting kicked out to the home screen after watching LiveTv. Is there a reason it would work for me at my house when I used it for the 3 hours I had it on watching the same server versus her house constantly kicking her out to the home screen? It seems it just is the LIVETV and VOD from talking to her..the only difference is we have different ISP providers so is this an issue? strange one maybe try another hdmi cable? Quote
Justkodia Posted January 3, 2021 Author Posted January 3, 2021 2 hours ago, nbs. said: strange one maybe try another hdmi cable? Yeah, there were some other issues that changing the hdmi fixed but it still kicks her out ...when I say home screen I mean the buzz home screen. I havent had a chance to see if there are any other issues like a stop responding message or popup. Quote
Lionel59 Posted January 3, 2021 Posted January 3, 2021 Recently I 've had same issue about three times, being the last one yesterday. I believe the issue is related to the player not the connection or stb. The apk I use is Tivimate Pro how about you? Quote
Justkodia Posted January 3, 2021 Author Posted January 3, 2021 I spoke to the user today over the phone and had remote control over the box. The box does not kick them out to the home screen it actually completely restarts the entire box. This happened 3 times while I was on the phone and we turned off bluetooth incase there was some strange interference causing the box to restart. It then occured more frequently without bluetooth. I had the user switch it to a different television in the house and it happened again sometimes as a restart loop with it restarting a few times before actually getting to the buzz home screen. I am picking up the box tomorrow and will do a hard reset...just strange as I had this box working for hours at my house with no issues. So obviously something happened from it going from my house to another house. Is there a logger app I can look at to see what events happened that caused the restarts? Quote
nbs. Posted January 3, 2021 Posted January 3, 2021 (edited) 28 minutes ago, Justkodia said: I spoke to the user today over the phone and had remote control over the box. The box does not kick them out to the home screen it actually completely restarts the entire box. This happened 3 times while I was on the phone and we turned off bluetooth incase there was some strange interference causing the box to restart. It then occured more frequently without bluetooth. I had the user switch it to a different television in the house and it happened again sometimes as a restart loop with it restarting a few times before actually getting to the buzz home screen. I am picking up the box tomorrow and will do a hard reset...just strange as I had this box working for hours at my house with no issues. So obviously something happened from it going from my house to another house. Is there a logger app I can look at to see what events happened that caused the restarts? only one that can look at your logs is allaboutbuzz Edited January 3, 2021 by nbs. Quote
Justkodia Posted January 4, 2021 Author Posted January 4, 2021 I have the box with me and in the last 2 hours not one restart. I haven't done a hard reset but wonder what would be causing the issue at the clients house. The only difference is the physical outlet and the wifi connection/isp. Would there be something with the wifi that would cause the box to restart on its own? I have heard of older android phones having that happen. Quote
allaboutbuzz Posted January 4, 2021 Posted January 4, 2021 30 minutes ago, Justkodia said: I have the box with me and in the last 2 hours not one restart. I haven't done a hard reset but wonder what would be causing the issue at the clients house. The only difference is the physical outlet and the wifi connection/isp. Would there be something with the wifi that would cause the box to restart on its own? I have heard of older android phones having that happen. Are you using the same power supply that they were using?? Quote
Justkodia Posted January 4, 2021 Author Posted January 4, 2021 1 minute ago, allaboutbuzz said: Are you using the same power supply that they were using?? Yes, same power supply and HDMI from the box. My first thought was they used another power supply and messed up the box so I made sure they used the one supplied. I just sent in a support email with all the info from the box maybe there is a way to figure it out..if not ill do a hard reset bring it back to the client and physically go to set it up. Quote
manjak927 Posted January 28, 2021 Posted January 28, 2021 similar problem with my box. constantly restarts. any solution? i tried factory reset, change of HDMI but nothing works. Quote
dishuser Posted January 28, 2021 Posted January 28, 2021 1 hour ago, manjak927 said: similar problem with my box. constantly restarts. any solution? i tried factory reset, change of HDMI but nothing works. do a hard reset Quote
manjak927 Posted January 28, 2021 Posted January 28, 2021 9 hours ago, dishuser said: do a hard reset done that. didn't work Quote
dishuser Posted January 28, 2021 Posted January 28, 2021 37 minutes ago, manjak927 said: done that. didn't work what option did you pick in android boot screen? Quote
manjak927 Posted January 28, 2021 Posted January 28, 2021 1 hour ago, dishuser said: what option did you pick in android boot screen? it was 'wipe data/factory reset' Quote
Justkodia Posted January 29, 2021 Author Posted January 29, 2021 On 1/28/2021 at 12:02 AM, manjak927 said: similar problem with my box. constantly restarts. any solution? i tried factory reset, change of HDMI but nothing works. For the box I had with the restart issues it was discovered that there were conflicts with APKs installed and with the notifications with them. I turned off notifications on all the installed APKs and it seems to have fixed the issue. 1 Quote
allaboutbuzz Posted January 29, 2021 Posted January 29, 2021 3 hours ago, Justkodia said: For the box I had with the restart issues it was discovered that there were conflicts with APKs installed and with the notifications with them. I turned off notifications on all the installed APKs and it seems to have fixed the issue. Which APKs was it? Quote
Justkodia Posted January 29, 2021 Author Posted January 29, 2021 Cyberflix was one of them but I turned them all off in case . Quote
Justkodia Posted January 30, 2021 Author Posted January 30, 2021 Same with me on my box (4000xrs) but for some reason the box the customer had(4500) kept completely restarting at random times(I had it hooked up at my house for a day and never experienced it) ..I took it back from them did the hard reset and hoped for the best but the day they took it home it restarted again. The only other change I did after was turn off all notifications on all the apks installed and it has not restarted since. Quote
manjak927 Posted January 30, 2021 Posted January 30, 2021 On 1/29/2021 at 9:15 AM, Justkodia said: For the box I had with the restart issues it was discovered that there were conflicts with APKs installed and with the notifications with them. I turned off notifications on all the installed APKs and it seems to have fixed the issue. Thanks. Are there any instructions video that I can follow to turn them off? Quote
nbs. Posted January 30, 2021 Posted January 30, 2021 14 minutes ago, manjak927 said: Thanks. Are there any instructions video that I can follow to turn them off? Settings ,apps ,name of app,notifications 1 Quote
sandy Posted February 9, 2021 Posted February 9, 2021 On 1/29/2021 at 7:18 PM, Justkodia said: Same with me on my box (4000xrs) but for some reason the box the customer had(4500) kept completely restarting at random times(I had it hooked up at my house for a day and never experienced it) ..I took it back from them did the hard reset and hoped for the best but the day they took it home it restarted again. The only other change I did after was turn off all notifications on all the apks installed and it has not restarted since. I purchased the XR4500 about five weeks ago and it was always restarting.I have tried turning off all of the notifications but I still have the restart issue,any other suggestions would be appreciated. Quote
nbs. Posted February 9, 2021 Posted February 9, 2021 8 minutes ago, sandy said: I purchased the XR4500 about five weeks ago and it was always restarting.I have tried turning off all of the notifications but I still have the restart issue,any other suggestions would be appreciated. If you have tried different cables and it's still doing it I would suggest a hard reset Quote
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