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device not Autorized


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 i need your help ASAP .. today . I just received my brand new XRS4500 Buzz TV  box from Amazon.com  .. after all  connection setup /Time zone /WIFI Connection /Remote control /  successfully is done .. it ask me for update setup .. after 35 minute running the update .. i get this popup ..
Device  not Authorized   
Device Not Authorized
Please contact cs@buzztv.com with your Serial Number.
Thank You.
when i press OK my buzztv shuts down ..can you please contact me ASAP what is the problem 
please advise & confirm..
Thank you ..

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