BT-200 pairs as BT-100

[ger482]

after the update I had to pair my BT-200 again.now it  pairs as BT-100 on my xrs 4500. as a result the buttons don't work properly. how can I get this to pair as a BT-200 .  thank for the help.

[dishuser]

17 minutes ago, ger482 said:

after the update I had to pair my BT-200 again.now it  pairs as BT-100 on my xrs 4500. as a result the buttons don't work properly. how can I get this to pair as a BT-200 .  thank for the help.

unpair and try again

[ger482]

I have done that many times only sees it as a 100. I have removed the batteries each time and rebooted the unit as well. it always sees it as a BT-100. is there a file I can use to j-tag the unit back to a BT-200?

Edited September 29, 2022 by ger482

[Emporium]

I just took the 2 BT-200 remotes from both of my 4900 units, and my xrs4500 properly detects them as BT-200.

Are you sure you are using the BT200 ?  Has the Mute and Pointer buttons between the VOL/CHAN buttons ?  And 4 programmable IR TV buttons ?

My xrs4500 came with a BT-100  (I just used the BT-200 remotes from my 4900 for testing).

 

[ger482]

it is a BT-200

[Emporium]

If you put the remote into pairing mode and go into "add bluetooth device" on your cell phone...  Does it also come up as a BT-100 ?

Just want to see if it is the REMOTE that is announcing itself incorrectly, or if it is the Box that is incorrectly detecting it (which would be strange).

 

[dishuser]

https://www.bt.com/help/tv/fix-a-problem/remote/my-remote-is-not-controlling-the-bt-tv-box

 

[ger482]

 it  pairs as BT-100 on my xrs 4500.as I said in the first post .It's the remote that is seen as a bt-100 so the remaote needs a reflash as a bt-200. this has been paired on another 4500 as well as a 4900 with the same result .they all see the remote as a BT-100. this is not the first time I have seen this,hence the request for a j-tag file to reflash the remote back to a BT-200

[Emporium]

5 minutes ago, ger482 said:

 it  pairs as BT-100 on my xrs 4500.as I said in the first post .It's the remote that is seen as a bt-100 so the remaote needs a reflash as a bt-200. this has been paired on another 4500 as well as a 4900 with the same result .they all see the remote as a BT-100. this is not the first time I have seen this,hence the request for a j-tag file to reflash the remote back to a BT-200

You should probably contact Buzz CS at cs@buzztv.com

This is the first time I hear of this, but if it is a common issue, they should be able to help you.  Maybe something to do with the fact that the xrs4500 originally shipped with a BT100, and maybe there is some assumption in the xrs4500 firmware that incorrectly assumes that any BT remote is a BT100 and forces some sort of flash on it.

 

 

[dishuser]

mine comes up as bt-100 on my xrs4500

it worx as expected though

[ger482]

mine is not working properly but I am using a 4900 with a new BT-200 and all is good. my other BT-200 need a reflash back to stock via j-tag that is available on the board. thanks for the input

Edited October 1, 2022 by ger482