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Remote controller doesn't pair

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My remote controller doesn't work correctly anymore. It begans when the controller became so slow. I had to wait 5 seconds between each push of  button. 
I tried to do a factory reset but when it ask me to pair the controller , it was impossible. The XR4500 is scanning but it doesn't found my remote controller. 
The remote work in IR  but it's very slow. 
What should I do?
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