No Audio

[Misiu]

I upgraded to BuzzTV 5 about 2 months ago. It was working just fine until about 4 days ago when I lost audio on all Polish Channels. Any English Channels are working fine. I tried to switch video provider and that worked, audio on Polish channels was back, HOWEVER that created new issue where I lost some of English channels (either black screen or message saying no stream available) and started to get audio from multiple channels when watching a single channel. In other words switching video input is not a solution. I have another box that uses version 4 and I have no issues with anything. Audio works just fine on all channels, all channels are working fine and I don't receive any messages about no available steams. 

When I go to Subtitles and Audio on any Polish channel, it says that Audio is DISABLED, however when I try to change to POLISH, STEREO screen goes black and I get message "decoder initialization error"

how do I fix Audio? Can I revert back to version 4?

[dishuser]

try the other video player

and no you can't revert back

[Misiu]

I explained I tried the other player and that worked, but created other problems where I lost channels and was getting audio from multiple channels when watching one channel. that is not a solution as it creates other problems

 

[dishuser]

try a different stream format

[Misiu]

where do I find that

[Emporium]

Would help if you post WHAT box model you are using, and the version of BUZZTV 5 which you have also (menu button, and it is on the bottom).

 

[allaboutbuzz]

52 minutes ago, Misiu said:

I upgraded to BuzzTV 5 about 2 months ago. It was working just fine until about 4 days ago when I lost audio on all Polish Channels. Any English Channels are working fine. I tried to switch video provider and that worked, audio on Polish channels was back, HOWEVER that created new issue where I lost some of English channels (either black screen or message saying no stream available) and started to get audio from multiple channels when watching a single channel. In other words switching video input is not a solution. I have another box that uses version 4 and I have no issues with anything. Audio works just fine on all channels, all channels are working fine and I don't receive any messages about no available steams. 

When I go to Subtitles and Audio on any Polish channel, it says that Audio is DISABLED, however when I try to change to POLISH, STEREO screen goes black and I get message "decoder initialization error"

how do I fix Audio? Can I revert back to version 4?

I replied to your Ticket/Email through tech support
As this exact ticket/writing was in the email you sent

Please try it
It should resolve your issue

 

Thanks

[Misiu]

Video input Primary - still doesn't work. I switched to Backup and so far everything seems to work fine for both Polish and English channels

thank you

 

[allaboutbuzz]

2 minutes ago, Misiu said:

Video input Primary - still doesn't work. I switched to Backup and so far everything seems to work fine for both Polish and English channels

thank you

 

Try primary again
And press the green button to turn audio back on
It should work