VOD Audio Disabled & Won't Switch Back

[Lawrence Parasram]

Hello,  I'm using the BuzzTV XRS4500 box and recently just ran into an issue while trying to watch a video.  I stated watching and noticed some subtitles.  I hit the green button to access the audio/subtitle menu.  While trying to disable the subtitles, I accidentally went down to the audio section and selected "disable" .  It immediately shut the audio off.  I tried to select the English track again and the box checks back and I exit the  audio menu, but no audio (video still playing).  If I go back into the audio menu, it shows a check beside disabled and not the English track I selected. 

If I hit the guide (EPG) button while the silent VOD movie is playing, the movie shows in the small upper right mini video and the movie is playing with the audio.  I try to close the EPG and it boots out and goes to a channel in the EPG.  I've tried to clear the cache and VOD watched memory, but no luck.  Anyone else experienced this?  I have Firmware V20211108 and IPTV version 4.0.530.  Anyone have any advice regarding this issue?

Edited August 23, 2022 by Lawrence Parasram

[dishuser]

when you press epg button are you sure it's the vod playing?

cause when I press epg button it goes to live tv channel playing in top right corner

 I can't replicate the audio issue

the issue may be is that you're running old firmware/software

Edited August 23, 2022 by dishuser
audio

[Pino]

Same issue with me. Anyone have a fox fix for us?

[dishuser]

16 minutes ago, Pino said:

Same issue with me. Anyone have a fox fix for us?

you need to post more info than saying you have same issue

what firmware and software version are you using?

and what's a fox fix?

[Brian Pask]

We are having the same issue. We were watching episode 2 season 2 of Hidden Assets. Half of the episode is spoken in Dutch without captioning. I pressed the green button to get into the options and accidentally turned off audio. Now I can’t turn it back on. Even using the mouse doesn’t help. All other episodes are fine with audio. Most frustrating!!

[Emporium]

Read the last reply in the nearly 2 year old thread you revived ?

Need more info...  Box model, firmware version, software version, etc.. 

And the Dutch with no captioning, that is you iptv provider's issue, not buzz.

From Menu->Settings->configuration, have you tried changing the player for VOD/TV Series to backup or even external ?  You can install VLC (if not already installed), or MX player, or anything else, and you can use that.  But without more info, this thread will die like it has twice before.