neanderthal Posted July 23, 2022 Share Posted July 23, 2022 Hi all. I'm having a problem with my XRS4500. It gives me the error message "Cannot load portal: Incorrect user name or password." This started a couple of days ago. I initially restarted it by holding the power button down and selecting restart. That didn't fix it. I then did the hard reset with a toothpick in the aux portal: Selected clear cache/ factory reset, and let it do it's thing. Came right back to the same error message after I paired the remote and tried to log in. I'm at a loss as to how to go forward from here. I'd really appreciate any help. Thanks. Quote Link to comment Share on other sites More sharing options...
nbs. Posted July 23, 2022 Share Posted July 23, 2022 You don't need to post the issue twice Quote Link to comment Share on other sites More sharing options...
neanderthal Posted July 23, 2022 Author Share Posted July 23, 2022 10 minutes ago, nbs. said: You don't need to post the issue twice Apologies. I realised that I posted in the wrong part of the forum. Quote Link to comment Share on other sites More sharing options...
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