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"Cannot load portal: Incorrect user name or password." 


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Hi all.

I'm having a connection problem with my XRS4500.

It gives me the error message "Cannot load portal: Incorrect user name or password." 

I've done the hard reset with a toothpick in the aux portal. Selected clear cache/ factory reset, and let it do it's thing. Came right back to the same error message after I paired the remote and tried to log in.

Thanks for your help.

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9 hours ago, nbs. said:

You setting up mac ,streaming line or m3u?

I'm sorry. I don't know any of this verbiage.


Just trying to get my box working again. The problem started 2 days ago and I don't know much about these units. It's worked fine for the 10 odd months i've had it.

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  • 4 weeks later...

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