cannot load portal ; forbidden

[smokens]

i have tried everything , checked url several times , rebooted stick rebooted modem ,just keep getting same error . I spoke with provider , he says all is good at his end also.  Now he is saying to do a software reset because buzz sticks are buggy. I am using Buzz 5 beta . Can i do a reset  or is that a bad idea.

thanks in advance

[nbs.]

You using Mac addy or xc api?

[smokens]

Im using Mac

[nbs.]

2 minutes ago, smokens said:

Im using Mac

If you type the url in your address bar on phone or comp what message do you get?

Edited June 27, 2022 by nbs.

[smokens]

hmmm ,says browser working, somthing else working, and host error.  

[smokens]

So im talking with provider told him looks like problem is at his end , hes looking into it . Can i still do a reset  on stick or is that not a good idea. Ive had the stick for like 5 moths . Im going to wait to see what he says . i have a box working now with different provider , tried that info on the stick and it says  wrong password . So im wondering if its the stick.

[smokens]

Ok , so i did a reset and started from scratch. All good everything working . thanks for the help. It was the stick , tricky little thing.