Team viewer quick support

[coco02020]

Hi. On the xr4000 team viewer quick support is not working properly. Will this be fixed in the future ?  You can see the screen on a pc when you are given the partner Id number but unable to do anything. 

[nbs.]

Not that they are aware of it threy should be able to fix it

[nbs.]

i meant to say now that they are aware of it

[coco02020]

Hi  Since I last posted on here Team Viewer Quick Support issue was resolved  It now seems that recently, while programing my new batch of boxes, Team Viewer is gone again  Is this something that is missing on your end while the boxes do their initial update?  Will it be back?  I am seeing it on the xr4000  I am not sure about the rest of them.

Your assistance is greatly appreciated.

Thank you!

[coco02020]

Hi  I was posting this under a previous thread I started a while ago where the issue was resolved and when I hit submit, it disappeared, so I apologize if I have posted this twice. Below is the issue I am seeing on the XR4000 regarding Team Viewer quick support

_______

Since I last posted on here Team Viewer Quick Support issue was resolved  It now seems that recently, while programing my new batch of boxes, Team Viewer is gone again  Is this something that is missing on your end while the boxes do their initial update?  Will it be back?  I am seeing it on the xr4000  I am not sure about the rest of them.

Your assistance is greatly appreciated. 

Thank you!

[xman]

you can download it from the app store ...using the aptoide.app in the box............

[nbs.]

Nothing at the buzz end has changed

[coco02020]

Ok well you may start hearing from customers that Team Viewer as of Dec 4, 2020 no longer loads on the buzz xr 4000  This was something that buzz had taken care of months ago with the people at Team Viewer   You may want to load up a brand new box and check it out  As for the OP comment about google playstore, that version does not work on any of the buzz 4000 and 4500 series  This was something that buzz took care of at their end and it was automatically installed with a system update  I am just wondering if it will be back soon.

[dishuser]

I just went to aptoide and loaded team viewer with no issues on xrs 4500

can try tomorrow on a xr 4000

[nbs.]

6 hours ago, coco02020 said:

Ok well you may start hearing from customers that Team Viewer as of Dec 4, 2020 no longer loads on the buzz xr 4000  This was something that buzz had taken care of months ago with the people at Team Viewer   You may want to load up a brand new box and check it out  As for the OP comment about google playstore, that version does not work on any of the buzz 4000 and 4500 series  This was something that buzz took care of at their end and it was automatically installed with a system update  I am just wondering if it will be back soon.

Before you go on and on did you email buzz and ask them?

[nbs.]

I think what op is saying is that it is no longer pre-loaded on the 4000 

As stated this was a custom app  The ones from the store did not work properly before

allboutbuzz will know 

[allaboutbuzz]

21 hours ago, coco02020 said:

Ok well you may start hearing from customers that Team Viewer as of Dec 4, 2020 no longer loads on the buzz xr 4000  This was something that buzz had taken care of months ago with the people at Team Viewer   You may want to load up a brand new box and check it out  As for the OP comment about google playstore, that version does not work on any of the buzz 4000 and 4500 series  This was something that buzz took care of at their end and it was automatically installed with a system update  I am just wondering if it will be back soon.

How many boxes was this on?

As we never removed it. 

[nbs.]

I loaded a box last night and teamviewer was not installed 

[allaboutbuzz]

On 12/6/2020 at 9:15 AM, nbs. said:

I loaded a box last night and teamviewer was not installed 

Will try more here today and see
But its been a pre installed app for awhile now

[nbs.]

I know ,that surprised me 

[coco02020]

I tried again today after taking the weekend off from programing and concentrating on sales  All the new boxes I purchased (about 100 xr4000 )  no longer have preinstalled quick support,  I tried factory reset, still nothing  This app is pretty important to a lot of resellers in the industry  i hope that it returns soon

[coco02020]

Contacted Buzz Support today  I am waiting for a response  I guess I was just wishing for a quicker response and tried here like I did the first time this issue came up months ago  I received a quicker response here then I did direct from them  Thank you for your time

[nbs.]

Did you read the posts above yours before posting?

[nbs.]

Check your other thread

[allaboutbuzz]

Sent an update today, to add back teamviewer to the XR 4000 boxes that were affected

 

 

 

From the Home Screen

Go to Update

Check for Update

 

 

 

You should see it available

Only the boxes that had Teamviewer missing will get this update.

[dishuser]

no update here on 4500

[allaboutbuzz]

2 minutes ago, dishuser said:

no update here on 4500

Only some XR 4000s were affected
No other models.

[dishuser]

45 minutes ago, allaboutbuzz said:

Only some XR 4000s were affected
No other models.

so teamviewer isn't on the 4500 software?

[nbs.]

its on my apps already on my 4500, du

[dishuser]

not on mine