Buzz tv smart can't pair with lg tv

[Buzztvx5]

When I click on smart remote app to pair tv the top of screen is stuck on remote connecting and when I click on auto setup it says stb waits fortv code info and nothing happens then when I pair using method 2 it works my sound but unable to turn stb power off this works when unpaired right now using tv remote for sound and power and x5 remote for stb power and channels,even tried reset box and remote to factory couple times ?I've used nvidia and mecool and never had this issue 

[Buzztvx5]

I fixed issue your tech person told me to make sure hdmi cec switched on and found my tv was off and turned it on and works great now

[nbs.]

23 minutes ago, Buzztvx5 said:

I fixed issue your tech person told me to make sure hdmi cec switched on and found my tv was off and turned it on and works great now

Thanks for posting back