Device not Authorized

[Mark7]

Hi guys, just received 2 XRS 4000's  from Amazon. 

Started the Set Up on the first one, and during the Checking for Updates, it pops up "Device not Authorized"

Then it says to contact cs@buzztv.com with the serial number. I can send it to someone that can help. please.

Anything I can do before Monday?

I have 4 other Buzz Tv products, none did this.

Thank you,

Mark7

 

 

[nbs.]

i had that happen a few times 

Pm allaboutbuzz with your server id 

did you reboot a couple of times?

sometimes that helps

Edited January 29, 2022 by nbs.

[Mark7]

Like a Power Reboot? Pull power cord while it is running?

Thanks,

Mark7

 

[Mark7]

Thank you Allaboutbuzz and NBS for your help. XRS 4000 is downloading.

Number 5 and 6 Buzz Boxes for the stable/house !!!!

Thanks,

Mark7 

[nbs.]

1 hour ago, Mark7 said:

Like a Power Reboot? Pull power cord while it is running?

Thanks,

Mark7

 

I just meant a normal reboot using power button

Glad it's worked out

[Velocity1982]

Im hoping someone can help.  I purchased an XRS4500max and it says that my device isnt authorized.   I tried re-booting but still givong me the authorization error.

[nbs.]

You can try a couple of times

If still not working email buzz with your device id

Cs at buzztv.com 

Edited February 22, 2022 by nbs.

[nbs.]

It did take me 3 4 times once

Other time I had to wait

[Velocity1982]

2 minutes ago, nbs. said:

It did take me 3 4 times once

Other time I had to wait

Thanks for your quick response. Unfortunately I have to wait.  Thanks for your help.