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ARQ100 just flashes red TV LED


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I have buzztv xpl 3000 carbon. My box came with remote ARQ100, the issue is no matter what button I press on remote, it does not do anything on buzz tv. The only button that works is green STB button. If I press it the unit will power off and power on.

I have a harmony universal remote and that works perfectly fine to control the box. I have tried repairing the usb dongle using the procedure but I never get the 3 flashes of LED to confirm that pairing has succeeded. What am I doing wrong?

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