Could not factory reset XRS4500 for the life of me

[Pauly]

So a funny thing happened the last few weeks, my XRS4500 froze on the buzz tv startup logo. I remember there was software updates being done on it, since we had company over, I decided to leave the box alone and use the features on my smart tv instead.   After company left, I switched inputs and I was mind boggled why it was still frozen at the boot logo.  I tried every button on the remote, nothing worked.  It was late, I was tired the kids were tired, i unplugged it and went to bed.

2 days later I googled how to factory reset,  so i put a tooth pick in the AV hole, and plugged it in while holding it down, the recovery screen came so i reset the box thru that. 

once it was reset, it seemed to work fine for the next day or two.  We lost our hydro briefly so everything was off in our house, once the hydro came back I decided to turn on the TV and to my frustration, it was frozen at the buzz startup logo AGAIN.    I tried the same factory reset but the box seems unresponsive this time, i can hold down the reset button for ever nothing ever happens.   which is surprising because I am a former technician and there seems to be nothing physically wrong with this, could the hydro interruption cause issues with the box?

I called and emailed Buzz TV followed the same instructions but nothing. nada, zilch, zero

Edited 2 hours ago by Pauly

[dishuser]

if a hard resset doesn't work it's most likely pooched

[nbs.]

You are holding button down then powering up unit?

Edited 46 minutes ago by nbs.