Classic 5 - Cannot load Portal: no supported - new issue

[Fred Perso]

Hi there,

As many others, I have this error for a month now.

Classic 5 / v20251127 firmware

m3u is working without problem but for a month now (it worked for almost a year), xc api refuse to load.

I checked with my provider. He gave me another url and suddenly it worked.. for 10 sec.! When I left app then get back, same error!

• Tried with / without vpn / change vpn city
• it's working with other apps (Tivimate / Implayer)
• it worked for almost a year then stop working recently (app update?)
• Cleared data / cache

So it definitively comes form the app/box, not my provider

Any ideas?

Fred

[Emporium]

And the firmware has nothing to do with the API. 

Can you also provide the BuzzTV Version ?  5.0.xxx

When you say it works with other apps, these are installed on the Buzz box also ?

Possibly dub question, but just curious, do you have any punctuation like "!", "$", or "\" in username or password ?  Some servers behave differently depending on the way the client software passes the info.

Also, have you tried with another server, or is it just connection to this one server causing an issue ?

 

[Fred Perso]

Hi!

I mentioned firmware to mention everything is up to date since app and firmware are updated all together.

Buzz version if I got the right number is 5.0.956

Yes, Tivimate and IMplayer and installed on this same box and both working with m3u/xc api format without trouble

No special characters in username nor password. Once again it works like a charm for 2 years (with same provider) and suddenly stopped working properly. I haven't tryied any other provider

[allaboutbuzz]

8 hours ago, Fred Perso said:

Hi!

I mentioned firmware to mention everything is up to date since app and firmware are updated all together.

Buzz version if I got the right number is 5.0.956

Yes, Tivimate and IMplayer and installed on this same box and both working with m3u/xc api format without trouble

No special characters in username nor password. Once again it works like a charm for 2 years (with same provider) and suddenly stopped working properly. I haven't tryied any other provider

You're using the exact same account on tivimate?

 

As that app stays logged in, even in the background

The error message you're getting is a cloudflare error, its basically kicking the app connection
We have no control over this

[Emporium]

12 hours ago, Fred Perso said:

Hi!

I mentioned firmware to mention everything is up to date since app and firmware are updated all together.

Buzz version if I got the right number is 5.0.956

Yes, Tivimate and IMplayer and installed on this same box and both working with m3u/xc api format without trouble

No special characters in username nor password. Once again it works like a charm for 2 years (with same provider) and suddenly stopped working properly. I haven't tryied any other provider

App and firmware are updated all together ?  Not necessarily.    

The app is updated typically more frequently than the firmware. 

Your Firmware is dated 2025-11-27, and App version 5.0.956 was on 2025-12-15.

 

[Fred Perso]

5 hours ago, allaboutbuzz said:

You're using the exact same account on tivimate?

Yes

As that app stays logged in, even in the background

I close it when I leave to avoid double connection so no background when not used

The error message you're getting is a cloudflare error, its basically kicking the app connection
We have no control over this

But what could be the reason as it worked for 2 years then suddenly stopped... no idea?

 

2 hours ago, Emporium said:

App and firmware are updated all together ?  Not necessarily.   

Well, when I hit update, it's the same button. Maybe sometimes it's just one out of the 2 but... 

The app is updated typically more frequently than the firmware. 

Your Firmware is dated 2025-11-27, and App version 5.0.956 was on 2025-12-15.

 

 

[dishuser]

app update is menu/settings/check updates

[Neil Crombie]

I have the same issue. Cannot load portal: Not supported.

yet tivimate works perfect.

i can sometimes get it to work by first running tivimate then exit and run buzztv but doesn’t always work.

[dishuser]

1 hour ago, Neil Crombie said:

I have the same issue. Cannot load portal: Not supported.

yet tivimate works perfect.

i can sometimes get it to work by first running tivimate then exit and run buzztv but doesn’t always work.

how many connections do you pay for?

[Neil Crombie]

Just the one. But it does this from a power down start