Unable to load portal

[Pi Gor]

Hello everyone, I'm having a connection problem with my Classic Anniversary box. I get the message, "Unable to load portal: not supported." I contacted my IPTV provider, and they gave me two new URLs, but unfortunately, it didn't work. They changed my connection, username, and password, but that didn't change anything; I still get the same message. I've reset my Classic box, both my routers, and my modem. I updated the firmware for my Classic box 15 days ago. The result is still the same message. Is one or more settings on my Classic box misconfigured? There are so many possibilities that I'm completely lost. I need help. Please help me!

*Note: I'm using Google Translate.

[gig63]

Have you tried with a VPN

[Pi Gor]

Hi gig63, yes, I'm using a VPN. Sorry, I forgot to mention it in my post.

Edited 2 hours ago by Pi Gor

[Emporium]

Was it working previously ?  Did they confirm that the subscription is not expired ?  A few weeks ago, my wife was complaining about the same thing, and I tried a few things (with and without VPN), only to realize a few minutes later that I had forgotten to renew my own sub   Needless to say, I did not say that to the wife.  Told her it was a glitch which was fixed.

As a test, have you tried installing something like IPTV Smarters app or even tivimate and try using that to connect to your service ?  To see if it is software related ?  Or if you have another device (or even on your phone), try to connect to the service ?

Have you checked to make sure that there is no typo, extra space in URL, http vs https, case sensitive on user/password ?