No user portal access account information has disappeared

[stuart]

How do I reset account settings 

[nbs.]

1 hour ago, stuart said:

How do I reset account settings 

Please provide some info with your buzz model etc

Also post details about what account you are talking about 

[stuart]

The portal won’t load it says that I do not have an account to use….. buzz 5

[dishuser]

1 hour ago, stuart said:

The portal won’t load it says that I do not have an account to use….. buzz 5

mac,xc api or m3u?

[nbs.]

1 hour ago, stuart said:

The portal won’t load it says that I do not have an account to use….. buzz 5

Did you purchase a service?

Also buzz 5 is software. Maybe you meant x5?

Edited 6 hours ago by nbs.

[Emporium]

Did you buy an IPTV subscription ?

The Box does NOT include an IPTV subscription.  The box only includes the software needed to watch IPTV, you still need to get a subscrption.

If you already have an account/service, did you verify with your reseller that the account has not expired ?

IF the box was already configured with an account, go to the servers screen, and then select the MAC, XC API and M3U tab until you see one with an entry in it, and go down and select it.  And while you are there, does the entry show an expiry date ?

 

Edited 6 hours ago by Emporium

[dishuser]

59 minutes ago, nbs. said:

Did you purchase a service?

Also buzz 5 is software. Maybe you meant x5?

you asked them months ago

it's a secret