Disney+

[Wes Bullard]

Upgraded to the new firmware released and can't use disney+ now. Go to load it says it needs to update. Click on Update and only has option to open or cancel, and says it isn't compatible with my device. Pretty sure i used it after updating the firmware, but this happened last night when i went to load it. Tried clearing Cache on the app to no avail.

 

Firmware: V20250815 Firmware

[nbs.]

Sideboard a working version

[allaboutbuzz]

6 hours ago, Wes Bullard said:

Upgraded to the new firmware released and can't use disney+ now. Go to load it says it needs to update. Click on Update and only has option to open or cancel, and says it isn't compatible with my device. Pretty sure i used it after updating the firmware, but this happened last night when i went to load it. Tried clearing Cache on the app to no avail.

 

Firmware: V20250815 Firmware

Disney+ released an update 4th, 14th and 18th

We're currently running the 14th update version. We update Disney+ in the background via OTA. This doesn't require firmware updates, so that didn't cause it. Its just a coincidence 

I am not sure why Disney is so strict on having the latest updates just to use it. 

 

We will send the newest 18th version soon and it will update to all active boxes within 48-72 hours. 

[Wes Bullard]

Thank, in the future i wont worry too much about it whn it does that again, was just weird. It's working again tonight so no big deal, thanks for letting me know

[dishuser]

55 minutes ago, Wes Bullard said:

Thank, in the future i wont worry too much about it whn it does that again, was just weird. It's working again tonight so no big deal, thanks for letting me know

it's still good to report it in case it was overlooked

[mark gower]

This app doesn’t appear to work with Dolby atmos despite pass through being enabled and manually select sound settings