7leaves Posted January 12, 2022 Share Posted January 12, 2022 Hello everyone... Just wanting to know... A lot of my clients are experiencing a lot of freezing when watching live tv and stuff, not really an issue with my service provider in the past, they've been pretty solid. But I contacted them none the less to see what's up. I was assured that the problem not them, and was probably coming from the box we are using. I was told that no freezing from a rival box to buzz, and that I should look into that. Not too sure what's up. Which player do you guys find better to, or should use...? Is there a good way to set up (Settings) the box to achieve optimal performance? Just wondering, cause I'm lost for ideas at this point. My Service provider has pretty solid, but I'm aware things can happen. Thanks in advance! Quote Link to comment Share on other sites More sharing options...
nbs. Posted January 12, 2022 Share Posted January 12, 2022 Buzz 4 or 5? Version #? Quote Link to comment Share on other sites More sharing options...
puzzeld Posted January 13, 2022 Share Posted January 13, 2022 My clients are experiencing the freezing and app crashing especially on default player. Once the player crashes then the client has to power cycle the box in order for the player to work again. Secondary player works longer without crashing but it freezes a lot more. Default player is not causing the freezing but after a while crashes. Quote Link to comment Share on other sites More sharing options...
dishuser Posted January 13, 2022 Share Posted January 13, 2022 11 minutes ago, puzzeld said: My clients are experiencing the freezing and app crashing especially on default player. Once the player crashes then the client has to power cycle the box in order for the player to work again. Secondary player works longer without crashing but it freezes a lot more. Default player is not causing the freezing but after a while crashes. what buzztv app are you using? 1 Quote Link to comment Share on other sites More sharing options...
puzzeld Posted January 14, 2022 Share Posted January 14, 2022 How do I check the version of the app? This problem was already reported by at least 5 customers in the past 5 days. Quote Link to comment Share on other sites More sharing options...
nbs. Posted January 14, 2022 Share Posted January 14, 2022 hit menu button while on live tv Info is at bottom Quote Link to comment Share on other sites More sharing options...
puzzeld Posted January 14, 2022 Share Posted January 14, 2022 version 4.0.522 for all Quote Link to comment Share on other sites More sharing options...
nbs. Posted January 14, 2022 Share Posted January 14, 2022 hit menu and check updates there you can also update your box at home page,check updates When it says no update available type in 2015 Quote Link to comment Share on other sites More sharing options...
nbs. Posted January 14, 2022 Share Posted January 14, 2022 also have you rules out your service? Quote Link to comment Share on other sites More sharing options...
puzzeld Posted January 14, 2022 Share Posted January 14, 2022 updated the box by typing 2015 BuzzTV updated to version 5 Beta version: 5.0.653 For LiveTV under Secondary player now the app states that "no stream available" For LiveTV under Default player the LiveTV works for now Quote Link to comment Share on other sites More sharing options...
nbs. Posted January 14, 2022 Share Posted January 14, 2022 hit menu button ,settings configuration scroll to bottom If you have option to change stream format change it to hls Quote Link to comment Share on other sites More sharing options...
puzzeld Posted January 14, 2022 Share Posted January 14, 2022 17 minutes ago, nbs. said: hit menu button ,settings configuration scroll to bottom If you have option to change stream format change it to hls There is no such an option to change stream format. If there is I cannot find it as per your instructions above. Quote Link to comment Share on other sites More sharing options...
dishuser Posted January 14, 2022 Share Posted January 14, 2022 7 minutes ago, puzzeld said: There is no such an option to change stream format. If there is I cannot find it as per your instructions above. it's at the bottom of configuration settings stream format Quote Link to comment Share on other sites More sharing options...
puzzeld Posted January 14, 2022 Share Posted January 14, 2022 5 minutes ago, dishuser said: it's at the bottom of configuration settings stream format Enclosed pictures of what is under Configuration Setting. As you can see on the pictures below there is no option for Stream format Quote Link to comment Share on other sites More sharing options...
nbs. Posted January 14, 2022 Share Posted January 14, 2022 It's not available on mac servers 1 Quote Link to comment Share on other sites More sharing options...
dishuser Posted January 14, 2022 Share Posted January 14, 2022 13 minutes ago, nbs. said: It's not available on mac servers and there's no server for favorites using xc api maybe this can get fixed? Quote Link to comment Share on other sites More sharing options...
Benfica Posted January 14, 2022 Share Posted January 14, 2022 22 minutes ago, nbs. said: It's not available on mac servers Hopefully they can one day… Quote Link to comment Share on other sites More sharing options...
nbs. Posted January 14, 2022 Share Posted January 14, 2022 7 minutes ago, dishuser said: and there's no server for favorites using xc api maybe this can get fixed? no server? category? Quote Link to comment Share on other sites More sharing options...
puzzeld Posted January 14, 2022 Share Posted January 14, 2022 1 hour ago, nbs. said: hit menu and check updates there you can also update your box at home page,check updates When it says no update available type in 2015 FYI Updated two XRS4500 by updating with 2015 but experienced problem with updates on each box Box A: while updating and after 5 logo the box when into blue screen. Waited about 5 minutes but the screen was still stuck on blue screen so I have to power cycle the box in order for the box to boot properly. Box B: while updating and after 5 logo on the screen, the box informed me that the BuzzTV crashed. I had to power cycle the box to boot properly. Quote Link to comment Share on other sites More sharing options...
dishuser Posted January 14, 2022 Share Posted January 14, 2022 13 minutes ago, nbs. said: no server? category? sorry meant to post use server for favorites Quote Link to comment Share on other sites More sharing options...
nbs. Posted January 14, 2022 Share Posted January 14, 2022 3 minutes ago, puzzeld said: FYI Updated two XRS4500 by updating with 2015 but experienced problem with updates on each box Box A: while updating and after 5 logo the box when into blue screen. Waited about 5 minutes but the screen was still stuck on blue screen so I have to power cycle the box in order for the box to boot properly. Box B: while updating and after 5 logo on the screen, the box informed me that the BuzzTV crashed. I had to power cycle the box to boot properly. so they both have booted up fine now? Quote Link to comment Share on other sites More sharing options...
puzzeld Posted January 14, 2022 Share Posted January 14, 2022 Just now, nbs. said: so they both have booted up fine now? Yes. both booted fine after power cycle the box 1 Quote Link to comment Share on other sites More sharing options...
7leaves Posted January 14, 2022 Author Share Posted January 14, 2022 All of my clients are still on Buzz 4, Secondary Player.... Myself as well. TV Series really freezes a lot.. Quote Link to comment Share on other sites More sharing options...
nbs. Posted January 14, 2022 Share Posted January 14, 2022 1 minute ago, 7leaves said: All of my clients are still on Buzz 4, Secondary Player.... Myself as well. TV Series really freezes a lot.. You have already posted that 7leaves Did you follow up with what I said? Quote Link to comment Share on other sites More sharing options...
7leaves Posted January 14, 2022 Author Share Posted January 14, 2022 Just came in from a client.. "What does it mean when it stops in the middle of your show and says steaming is not available and you can’t get back in" Quote Link to comment Share on other sites More sharing options...
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