update

[Rayjay]

new X5SS has been updating for over an hour is this normal?

[nbs.]

What's exact message?

[dishuser]

as seen somewhere else

reboot it

[Rayjay]

Tried that twice no luck

[Emporium]

Since it is a new box, you can try just doing a factory reset and let it try to download the update again.

Here is procedure for the 4500, but procedure is the same

https://stbtalk.com/topic/300-factory-reset-hard-reset-xr4500-xrs4500/

 

[dishuser]

as nbs. mentioned do you get a message?

[dishuser]

did you buy the box from buzztv or another source?

[Rayjay]

I buy all my boxes from buzz. I have been trying to get the up date but after hours at a time nothing. I'm going to try a reset next by the looks of it.

[nbs.]

You can email buzz or pm allaboutbuzz with your device id and ask them to send it to your drvice

[Rayjay]

Buzz was unable to update so they asked me to return it for service.