Firmware update

[sea157]

Guys for many month now I show I have a firmware update available on both of my U5's , But whenever I click on the up nothing happens!

I have waited for as long as 2 hours and never received the update.

What am I doing wrong? 

Any help appreciated!!!

[nbs.]

What is your current firmware and software?HH9

Have you rebooted your modem?

Hard wired?

If wifi and you have extenders reboot them too

 

[Emporium]

If all else works, try the following..

Go to "Settings".  Select "Apps".  Scroll all the way down, and select "Show system apps"..  The scroll down again and find and select "BuzzTV OTA".  The select "Clear Data".  Could have been a bad download, this should clear it and force it to recheck.

But as nbs mentioned, what is your current f/w and s/w.

 

 

[nbs.]

If you clear data back up your server info and buzz settings 

[Emporium]

14 minutes ago, nbs. said:

If you clear data back up your server info and buzz settings 

I was referring to the "BuzzTV OTA" app, it is not linked to the server info.  It's just the Updater.  NOT the "BuzzTV" app   That would definitely clear all the server info/favorites, etc...

But having said that, it is always useful to have a backup.

 

[sea157]

44 minutes ago, Emporium said:

If all else works, try the following..

Go to "Settings".  Select "Apps".  Scroll all the way down, and select "Show system apps"..  The scroll down again and find and select "BuzzTV OTA".  The select "Clear Data".  Could have been a bad download, this should clear it and force it to recheck.

But as nbs mentioned, what is your current f/w and s/w.

 

 

Where do I go to find my f/w and s/w?

[dishuser]

6 minutes ago, sea157 said:

Where do I go to find my f/w and s/w?

in update screen

[sea157]

1 hour ago, dishuser said:

in update screen

When I click on my update icon nothing happens. Same with the firmware icon, I click on it and nothing happens.

Same thing happens when I click on the clear data in the BuzzTV OTA screen, I hit OK to clear data and when I check the new data amount it still shows the same amount of data as it had before I cleared it.

[sea157]

1 hour ago, dishuser said:

in update screen

When I click on my update icon nothing happens. Same with the firmware icon, I click on it and nothing happens.

Same thing happens when I click on the clear data in the BuzzTV OTA screen, I hit OK to clear data and when I check the new data amount it still shows the same amount of data as it had before I cleared it.

 

I am about ready to do a hard factory reset as a last attempt to fix this, but I hate to lose everything I have set up.

[nbs.]

You don't lose everything 

[Emporium]

1 hour ago, sea157 said:

When I click on my update icon nothing happens. Same with the firmware icon, I click on it and nothing happens.

Same thing happens when I click on the clear data in the BuzzTV OTA screen, I hit OK to clear data and when I check the new data amount it still shows the same amount of data as it had before I cleared it.

 

I am about ready to do a hard factory reset as a last attempt to fix this, but I hate to lose everything I have set up.

OK it gives you same amount of data, but it surely cleared cache at the same time, so clear data clears both.

After doing that, does it still tell you you have an update waiting ?  And still failing ?

What firmware "ICON" are you referring to ?  When you go to the updates screen (Settings->updates), then on the left side it should show you your current firmware (something like V2025xxxxx) and buzztv 5 software version (5.0.xxx).

 

 

[sea157]

4 hours ago, Emporium said:

OK it gives you same amount of data, but it surely cleared cache at the same time, so clear data clears both.

After doing that, does it still tell you you have an update waiting ?  And still failing ?

What firmware "ICON" are you referring to ?  When you go to the updates screen (Settings->updates), then on the left side it should show you your current firmware (something like V2025xxxxx) and buzztv 5 software version (5.0.xxx).

 

 

I did a hard factory reset, after that it allowed me to download the firmware update.

Before I did the reset I could not even go into the area that showed you what firmware versions or software version you even had.

Now tomorrow I will try to reload everything I had on my box and setup all my servers and favorite channels again.

That is the only thing I hate when I have to do a factory reset!

I had enough with it today.

[nbs.]

You were told to save server settings and buzz app settings

[sea157]

1 hour ago, nbs. said:

You were told to save server settings and buzz app settings

I do have all those settings saved on backup for the Buzz app.

But I use a a different program to watch my IPTV channels, with the one I use I can put all my servers in one favorite folder instead of changing servers to watch different channels.

This is the one that will take me the most time to reset everything.

[Emporium]

Don't know what app you are using (and we can't mention it since it is not a buzz app), but many of the 3rd party apps also have their own back/restore options to be able to save your playlists and settings.   I am pretty sure at least one of the major 3rd party iptv apps (tivi*) does have a back/restore function also, which I am pretty sure it backs up your playlists and favorites.  For other apps (since there are a few new decent ones also), I guess it is a feature that should be suggested to the devs.

[sea157]

1 hour ago, Emporium said:

Don't know what app you are using (and we can't mention it since it is not a buzz app), but many of the 3rd party apps also have their own back/restore options to be able to save your playlists and settings.   I am pretty sure at least one of the major 3rd party iptv apps (tivi*) does have a back/restore function also, which I am pretty sure it backs up your playlists and favorites.  For other apps (since there are a few new decent ones also), I guess it is a feature that should be suggested to the devs.

Yes thanks Emporium I now have it all fixed, My backup copy of (tivi*) must have been corrupted for some reason. But since I have (2) of the U5's I was luckily enough to just make another (tivi*) backup from my second U5 and restore it on my first U5 and everything is working GREAT again. THIS SURE SAVE ME A LOT Of TIME and HASSEL!

Thanks for all you help once again Emporium!!!