B5 update v20241010 is this version corrupted or has issues?

[mATASUM]

I received my new B5, everything was fine, the first update was correct, I put in the info from my provider, I watched television for a couple of hours, then it did another update and now it says: it can't load the portal: not supported? Why if it was working before? And I even took a video to send to a friend and then nothing could be seen until it went away completely, without changing any configuration.

[dishuser]

if you already reset modem/router contact the service for a reset