e5 box losing connection to wifi

[alfie047]

Hi, I'm a newbie so please bear with me if I'm not making myself clear.  I have had an E5 buzztv since March 2023.  I was able to unplug it from an electrical outlet and move the box to another location in my house and even to my RV up until a month ago.  I now lose internet connection when I unplug the box from the electrical outlet.  The Wifi message I get is "limited connection" in the settings pages and it won't connect.  With tech support, i have tired everything but the only option that works is to have tech support to do a factory reset to get it up and running again.  I have used 3 different internet providers :  Xplornet (with wireless router), Starlink (with wireless router) and SaskTel (hotspot on my phone), all with the same result.  Tech support, they say they haven't seen this before.  They spoke with Buzztv and they too say they haven't seen this before.   Has anyone else experienced this?  I want to be able to move my Buzztv to other locations in my house and when RV'ing next year so want to find a solution.

[Emporium]

When you say you did all this with "tech" support, who are you referring to ?  ISP, Buzz, or IPTV service provider ?  Because later you say "They spoke with Buzztv...".  Who is they ?

I have never had issues moving my boxes around.  Actually I often take my box to my Mom's and the box auto connects between mine and my mom's without an issue.   I even sometimes take the box to the office to demo it to colleagues when they are interested in getting a Buzz box.

But having issues moving it within your same home ?  That is strange.  Never seen that problem.

When you power up the box, are you waiting any time before you launch the LiveTV app ?  Sometimes, depending on your router it can take a few seconds (sometimes up to 30 seconds) depending on your WiFi.   I used to use Asus routers (which are great), and that is what I have at Mom's place (older AC86U).  And At home and at the office, I use enterprise grade Cisco WiFi Access points and no issues.

Does your router give you the option to separate your 2.4 and 5Ghz bands ?  If so, try to separate them (you'll then have 2 separate SSID (one for 2.4Ghz and one for 5Ghz).  This way you don't leave it up to the router to decide what to force you onto.

I am assuming when you change networks, you do go into the WiFi/network section and ensure you select the correct network and put in the correct password (if it is the first time) ?

 

 

 

 

Edited December 11, 2023 by Emporium

[alfie047]

thanks for your reply.

Sorry, the tech support i refer to is the retailer I bought the box from, they loaded all the apps and a live tv stream as well and have helped me troubleshooting.  They have done the factor reset and reloaded my apps etc each time  this has happened.  They are the ones who spoke with Buzztv. 

Waiting is not the issue.  After losing the connection, I have left the box plugged in all night and I get the same "limited connection" message on my box the next morning.   I am using Starlink as my internet provider and their router does not allow me to change any settings.  We have tried forgetting the network, and resetting password etc without any change.   As i said in my first posting, i did not have any issues for the first 6-7 months but as recently as last week, the moment i unplugg the box, i can't reconnect.

[Emporium]

29 minutes ago, alfie047 said:

thanks for your reply.

Sorry, the tech support i refer to is the retailer I bought the box from, they loaded all the apps and a live tv stream as well and have helped me troubleshooting.  They have done the factor reset and reloaded my apps etc each time  this has happened.  They are the ones who spoke with Buzztv. 

Waiting is not the issue.  After losing the connection, I have left the box plugged in all night and I get the same "limited connection" message on my box the next morning.   I am using Starlink as my internet provider and their router does not allow me to change any settings.  We have tried forgetting the network, and resetting password etc without any change.   As i said in my first posting, i did not have any issues for the first 6-7 months but as recently as last week, the moment i unplugg the box, i can't reconnect.

Since you seem to be close with/to your retailer, is it possible that the box is defective ?  Have they offered to just swap/replace it to see if the problem persists ?

When the issue happens, have you tried simply toggling the WiFi  on/off ?  Just turn it off for a few seconds and then re-enabling it.  Another thing that some people have found that fixes odd issues (and this one is odd), is toggling the "hotspot" option (which is in the same menu).

 

[dishuser]

1 hour ago, alfie047 said:

thanks for your reply.

Sorry, the tech support i refer to is the retailer I bought the box from, they loaded all the apps and a live tv stream as well and have helped me troubleshooting.  They have done the factor reset and reloaded my apps etc each time  this has happened.  They are the ones who spoke with Buzztv. 

Waiting is not the issue.  After losing the connection, I have left the box plugged in all night and I get the same "limited connection" message on my box the next morning.   I am using Starlink as my internet provider and their router does not allow me to change any settings.  We have tried forgetting the network, and resetting password etc without any change.   As i said in my first posting, i did not have any issues for the first 6-7 months but as recently as last week, the moment i unplugg the box, i can't reconnect.

https://www.starlinkhardware.com/how-to-access-the-starlink-router-settings/

you can also use your own router with starlink

[Emporium]

As a matter of fact, I always recommend using your own router.  Makes things simple and transparent when you change ISP.  And the junk most ISP provide is truly junk, barely adequate for a tiny apartment, and a single user,