alfie047

thanks for your reply. Sorry, the tech support i refer to is the retailer I bought the box from, they loaded all the apps and a live tv stream as well and have helped me troubleshooting. They have done the factor reset and reloaded my apps etc each time this has happened. They are the ones who spoke with Buzztv. Waiting is not the issue. After losing the connection, I have left the box plugged in all night and I get the same "limited connection" message on my box the next morning. I am using Starlink as my internet provider and their router does not allow me to change any settings. We have tried forgetting the network, and resetting password etc without any change. As i said in my first posting, i did not have any issues for the first 6-7 months but as recently as last week, the moment i unplugg the box, i can't reconnect.

Hi, I'm a newbie so please bear with me if I'm not making myself clear. I have had an E5 buzztv since March 2023. I was able to unplug it from an electrical outlet and move the box to another location in my house and even to my RV up until a month ago. I now lose internet connection when I unplug the box from the electrical outlet. The Wifi message I get is "limited connection" in the settings pages and it won't connect. With tech support, i have tired everything but the only option that works is to have tech support to do a factory reset to get it up and running again. I have used 3 different internet providers : Xplornet (with wireless router), Starlink (with wireless router) and SaskTel (hotspot on my phone), all with the same result. Tech support, they say they haven't seen this before. They spoke with Buzztv and they too say they haven't seen this before. Has anyone else experienced this? I want to be able to move my Buzztv to other locations in my house and when RV'ing next year so want to find a solution.