No Ethernet connection

[Joey1947]

This is my setup. Modem - wifi box - buzz x5.

I can get tv when connected through my wifi box with the ethernet cable. Service is poor so I tried connecting straight to the modem and got nothing.

I spoke with my internet provider and he said the box may be looking for an IP address. It can get it from the wifi box but I may have to adjust some settings in my IPTV box so I can get a signal straight from the modem. He said the box is not asking the modem for any information.

Can someone provide me with complete instructions (if there are any) so the Buzz sees the Modem and my cable will again get a signal to the Buzz X5

Thank you.

[Joey1947]

Additional info.

I looked in Settings - Network & Internet - Ethernet - IP Settings -

There are two options: DHCP and Static. It is st to DHCP (whatever that is???)

[Joey1947]

Googled and this is what I found.

DHCP (Dynamic Host Configuration Protocol) is a network management protocol used to dynamically assign an IP address to any device, or node, on a network so it can communicate using IP.

So not knowing anything I'll take it for granted that the setting is Correct???

[nbs.]

Have you rebooted your modem?

[Emporium]

Many ISP modems will ONLY issue a single address.  And since your "wifi box" already had an address issued by the modem, if you decide to unplug the Wifi box and to plug your box directly to the modem, you WILL need to reboot the modem after doing so, otherwise you will not be issued an an address and obviously won't be able to do much.  And depending on the technology you are using (cable, fiber, sat, etc..) the modem can often take up to 5 minutes to re-establish a connection.   

Having said that however, I would NOT do that for anything more than just a "test".  Plugging your box directly into the modem will give it a publicly routable address, meaning it would be fully exposed to the internet.  A "Wifi box" which I assume is a router, will typically get an external address on it's WAN port and then have a few LAN ports where it would issue internal IP addresses (via DHCP) and then using NAT it would route those devices to/from the internet.  Being behind a router using NAT, your devices would not be exposed to the internet.

Is your internet decent on any PCs ?   IF you use a PC (ideally cable connected to the router), what speeds to you get during a speed test, or even going to fast.com  ?

Keep in mind that some Internet providers are blocking known IPTV providers, so in "some" cases (ISP and IPTV provider combo), you may not have an option but to use a VPN to bypass your ISP restrictions.

Is the "modem" you refer to, truly just a modem, or some sort of "all-in-one" type of box ?  And this "Wifi Box" you refer to, is this some router ?  Model numbers of both ?   Some cheap wifi routers can barely keep up with IPTV streaming demand and will require frequent rebooting.  This is not related to the buzz box.

 

 

 

 

 

 

 

[Joey1947]

Your first paragraph. No, I did not reboot modem. Yes, I remember the internet tech mentioning that; forgot all about it.

Your second paragraph. The modem was provided by my internet provider, the wifi box is a Netgear. DO NOT plug directly into modem, is that correct? So, it appears it does not good unplugging from the wifi since doing that exposes me.

Your third paragraph. Yes, decent download considering I have over a dozen gadgets on wifi; although all are not operating at the same time. My speed next to the wifi is 12M's and in the living room it is 10. I've read I need at least 30M to stream effectively.

Your last paragraph. Just a modem, wifi box is separate as I stated above.

Conclusion, since it appears I cannot disconnect the wifi without exposing myself I'm stuck with what I've got. I've purchased a wifi booster to see if that will solve the problem. The one option I was considering is to run another line from my internet provider, pay the extra $65 a month, hook up a wifi box and run out three IPTV boxes of of that. I pay for 150M service so 3 boxes should give me about 50M for each box which is well above what is required.

[Joey1947]

Boy my typing is awful today

"hook up a wifi box and run out three IPTV boxes of of that."

this is supposed to be "run our" and "off of"

Sorry

[Emporium]

First of all, most IPTV do NOT require 30mbps.  Often 10 to 15 mbps is plenty.  And there are some services that offer low bitrate streams which even 5mbps would be plenty.   But the fact that you say you pay for 150M service but can only get 10 to 12 is an issue somewhere in your network.  Is that 10 to 12, wired or wireless ?  Do you have a PC you can plug directly into the netgear (wired) and see what speeds you can get from there ?

Do all your devices (phones, tablets, media boxes, etc..) give you only 10 to 12 ?  A wifi booster will not help if you can't get a decent signal close to the box.  A booster is only to help extend the range if it speed drops off alot when you get too far from the main wifi router.  But in your case, wifi seems to be slow everywhere.

Would you be able to provide the model numbers of the Modem and the Netgear router ?

IF you log into your Netgear (not sure what model you have), and you check for your WAN/Internet address... Is is something like 192.168.x.x or 10.x.x.x ?  Or something different ?  (don't post complete IP, mask out the last set of digits at least).  I know you said that the modem is pure modem, but just trying to check that you are not behind a double NAT.

 

 

 

 

[Joey1947]

OKAY.

First test is laptop with wifi and no cable connection, got 12

second test is laptop with wifi and cable connected to wifi box and PC, got 43???????????????????????????????????????????????????

should I not be getting 43m downstairs on the buzz box I have hard wired with cable????????????????

and if I am getting 43m downstairs who is responsible for my bad streaming? Well, I guess I have to blame my IPTV provider. I do not see anyone else to blame. My internet provider is working good and so is my cable.

I really do not know anything how streaming works and I'm just following the testing to its logical conclusion.

[Joey1947]

Okay, give me some time to test my PC speeds

[Joey1947]

OKAY.

First test is laptop with wifi and no cable connection, got 12

second test is laptop with wifi and cable connected to wifi box and PC, got 43???????????????????????????????????????????????????

should I not be getting 43m downstairs on the buzz box I have hard wired with cable????????????????

and if I am getting 43m downstairs who is responsible for my bad streaming? Well, I guess I have to blame my IPTV provider. I do not see anyone else to blame. My internet provider is working good and so is my cable.

I really do not know anything how streaming works and I'm just following the testing to its logical conclusion.

Looks like I put the cart before the horse on my last post.

Anyway, I did forget one thing. I know from recording that the longer the cable the worse the output. I used a 6 foot cable for the PC test and I'm using a 50 foot cable to connect to my Buzz Box; however, I do not think I should loose enough megs to cause steaming problems.

[Joey1947]

Finally,

Did the test downstairs in living room with 50 foot cable hooked into wifi box and go 44m. speed

[Emporium]

Length of cable should not make a difference unless it is of a poor quality or over 250ft.  Anything less than 250ft, CAT5e or CAT6 with decent crimped ends should be able to easily handle gigabit speeds.

Well 44m is better than 10 or 12.   But still I don't understand why things are so slow on your wired connections, if you say you are paying for 150m internet, you should be getting very close to that.  Unless they say "up to 150mbps", which is when the moon and stars are aligned

I am paying for 200m service.  And on wired connection I just checked on my Buzz Classic wired, I get 220mbps reported by speed test.   On WiFi connection I get 84mbps (due to location), but I am fine with that.  I tested using "analiti" app (from aptoideTV app store) and using Chrome to go to "fast.com" and "speedtest.net".   Some of the older boxes, may be limited internally (due to PCIe bus architectures, etc.), but the Classic and even the X5 should easily be able to hit these speeds, especially wired.

So if you are paying for 150m, then I would seriously question your Internet provider on why you speeds are so low, even using your laptop. 

BTW:  You don't need to tell them about using an IPTV box, many ISP don't really like that too much and may purposely throttle your connection   The fact that on your laptop, with a wired connection you only get 44m, then that should be enough.

 

 

 

 

[Joey1947]

I believe you are correct about my internet provider, i'm going to call them right now.

Thank you very much for all the help, I learned a lot just from this one series of posts.